Client Success Manager – 3

Zones, LLC; Dadri; On-site; INR 1,000,000 - 1,300,000; Full time

Benefits offered by this job

Medical Insurance Coverage

Group Term Life

Personal Accident Cover

Flexible leave policy

Job summary

Zones, LLC is hiring a Client Success Manager – III to lead high-value client relationships and coordinate cross-functional needs across Healthcare, Public Sector, Enterprise, and Mid-Market accounts. The role combines strategic account management with operational rigor to ensure client satisfaction and growth.

You will onboard clients, manage RFPs, drive adoption of Zones platforms, and coordinate inventory, pricing, and engagements with global teams. Minimum 8 years of experience is expected.

Qualifications

• Exposure – Medium to large scale projects.
• Operational Excellence for managing day-to-day operations.
• Billing of GSCaaS services and contract documentation.
• Compliance & Reporting exposure for stakeholders.

Responsibilities

• Account Ownership: Lead high-touch client relationships for primary contact.
• Segment-Specific Focus: Own Inside Sales for Healthcare, Public Sector, Enterprise and Mid-Market.
• CSM-III: Focus on operational excellence for accounts including inventory, pricing and project coordination.
• Client Development: Expand client relationships through strategic planning and stakeholder engagement.
• Client Onboarding: Ensure smooth onboarding using digital tools and maintain catalogs and pricing profiles.
• Lead & RFP Management: Convert leads promptly and manage RFPs with OEM engagement.
• Digital Enablement: Drive client adoption of Zones platforms like Zones Assist and Zones Connect.
• Inventory & Standards Management: Maintain zero distressed inventory and coordinate across teams.
• Cadence & Collaboration: Participate in daily huddles and feedback sessions to align with leadership.

Education

Graduation in any discipline

Job description

Client Success Manager – 3

Location: Noida, India

Salary Range: INR 1000000–1300000 Annually

Date Posted:Oct 30, 2026

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC onTwitter @Zones, andLinkedIn and Facebook.

Position Overview:

The CSM-III / Account Manager is a senior-levelresponsible for managing high-value, complex

client accounts. This role combines strategic account management with operational excellence to drive

client satisfaction, retention, and growth.

What you’ll do as the (CSM-III / Account Manager )

Account Ownership: Lead high-touch client relationships, acting as the primary point of contact for all

operational and strategic needs.

Segment-Specific Focus:

Account Manager: Own Inside Sales responsibilities for Healthcare, Public Sector, Enterprise, and Mid-

Market accounts without a dedicated Sales AE.

CSM-III: Focus on operational excellence for ZBS/GAM accounts, including inventory, pricing, and

project coordination.

Client Development: Expand client relationships through strategic planning, stakeholder engagement,

and Zones’ sales methodology.

Client Onboarding: Ensure smooth onboarding using digital tools and maintain accurate catalogs and

pricing profiles.

Lead & RFP Management: Convert leads promptly andmanageRFPs, including OEM engagement and

product alternatives.

Digital Enablement: Drive client adoption of Zones platforms like Zones Assist, Zones Connect,

IntelliPlan, andmyZones.

Inventory & Standards Management: Maintain zero distressed inventory, manage standards, and

coordinate across US/CA and global teams.

Cadence & Collaboration: Participate in structured routines like daily huddles and feedback sessions to

align with leadership and drive performance.

What you will bring to the team:

Exposure – Medium to large scale projects

Operational Excellence: for managingday-to-day operations, provide backup for Sales roles, and ensure

accurate billing ofGSCaaSservices.

Compliance & Reportingexposure: forensuringcontract compliance, accurate documentation, and timely reportingtostakeholders.

Experience – Minimum 8 years

Education – Graduation in any discipline

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.