Client Success Manager - 3

Zones Corporate Solutions; Dadri; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Zones Corporate Solutions seeks a senior Account Manager/CSM-III to lead high-value client relationships and drive cross-functional alignment across US/CA and global teams. You will own strategic client plans, oversee pricing, catalogs, and onboarding, and manage RFPs with OEM engagement to deliver tangible outcomes.

The role emphasizes operational excellence, revenue growth, and disciplined client governance, with a focus on Zones platforms and enterprise-grade service delivery.

Qualifications

• Exposure to medium to large scale projects.
• Operational excellence in day-to-day operations and billing of services.
• Compliance & reporting exposure for contracts and stakeholders.
• Experience - minimum 8 years.
• Educational background - Graduation in any discipline.

Responsibilities

• Account Ownership: Lead high-touch client relationships as the primary contact for operational and strategic needs.
• Segment-Specific Focus: Own Inside Sales responsibilities for Healthcare, Public Sector, Enterprise, and Mid-Market accounts without a dedicated Sales AE.
• CSM-III: Focus on operational excellence for ZBS/GAM accounts, including inventory, pricing, and project coordination.
• Client Development: Expand relationships through strategic planning and stakeholder engagement.
• Client Onboarding: Ensure smooth onboarding using digital tools, maintaining catalogs and pricing profiles.
• Lead & RFP Management: Convert leads, manage RFPs, including OEM engagement and product alternatives.
• Digital Enablement: Drive client adoption of Zones platforms like Zones Assist, Zones Connect, IntelliPlan, and myZones.
• Inventory & Standards Management: Maintain zero distressed inventory and coordinate across teams.
• Cadence & Collaboration: Participate in daily huddles and feedback sessions to align with leadership.

Skills

Relationship management

Strategic account management

Cross-functional collaboration

Opportunity identification

Education

Graduation in any discipline

Tools

CRM systems

Job description

Job Summary

The CSM-III / Account Manager is a senior-level role responsible for managing high-value, complex client accounts. This role combines strategic account management with operational excellence to drive client satisfaction, retention, and growth.

Responsibilities

• Account Ownership: Lead high-touch client relationships, acting as the primary point of contact for all operational and strategic needs.
• Segment-Specific Focus: Account Manager: Own Inside Sales responsibilities for Healthcare, Public Sector, Enterprise, and Mid-Market accounts without a dedicated Sales AE.
• CSM-III: Focus on operational excellence for ZBS/GAM accounts, including inventory, pricing, and project coordination.
• Client Development: Expand client relationships through strategic planning, stakeholder engagement, and Zones sales methodology.
• Client Onboarding: Ensure smooth onboarding using digital tools and maintain accurate catalogs and pricing profiles.
• Lead & RFP Management: Convert leads promptly and manage RFPs, including OEM engagement and product alternatives.
• Digital Enablement: Drive client adoption of Zones platforms like Zones Assist, Zones Connect, IntelliPlan, and myZones.
• Inventory & Standards Management: Maintain zero distressed inventory, manage standards, and coordinate across US/CA and global teams.
• Cadence & Collaboration: Participate in structured routines like daily huddles and feedback sessions to align with leadership and drive performance.

Requirements

• Exposure - Medium to large scale projects
• Operational Excellence: for managing day-to-day operations, provide backup for Sales roles, and ensure accurate billing of GSCaaS services.
• Compliance & Reporting exposure: for ensuring contract compliance, accurate documentation, and timely reporting to stakeholders.
• Experience - Minimum 8 years
• Education - Graduation in any discipline