Client Success Manager

JobItUs; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

JobItUs in Vadodara, Gujarat, is looking for a Client Success Manager responsible for managing customer projects and delivering exceptional service. You will oversee internal teams to ensure projects are completed on schedule while maintaining customer satisfaction.

Ideal candidates will have an IT background and excellent communication skills in English. The role includes planning customer trainings and providing technical support.

Qualifications

• Strong background in IT, capable of managing customer projects effectively.
• Excellent communication skills in English for client interactions.
• Analytical mindset to assess customer needs and develop solutions.

Responsibilities

• Manage customer projects, ensuring timely completion and satisfaction.
• Resolve escalated cases and maintain service quality.
• Plan and deliver training sessions for customers.

Skills

IT background

Excellent communication skills in English

Analytical and technical mindset

Job description

Job Purpose

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. You will oversee the coordination of internal teams to complete projects within a specified timeframe and ensure customer satisfaction. In addition, you will be responsible for providing technical support, training, and problem resolution for our customers.

Responsibilities

• Manage customer projects, completing the Discovery phase and coordinating with customers and internal teams.
• Provide customer service, resolving escalated cases and ensuring timely solutions.
• Log activities and ensure services are paid for.
• Plan and deliver trainings for customers, acclimatizing them.
• Provide regular reports to management.
• Oversee the Customer Support and Data team.

Key Tasks

• Communicate with clients, reduce turnaround time, and assign work to resources.
• Prepare productivity reports and schedule resources for service requests.
• Improve processes and provide effective support to customers.
• Ensure regular customer training on latest releases.
• Provide technical support to sales staff and help with technical demos.
• Develop reports to improve efficiency and quality of deliverables.
• Identify training needs and schedule sessions.
• Oversee operational duties of the customer service team.
• Maintain records or tickets of all interactions with customers.
• Train new employees.
• Maintain customer satisfaction by providing problem-solving resources.
• Research and implement new ways to improve the customer experience.
• Implement best practices in customer service management.
• Contribute customer service information and recommendations to strategic plans and reviews.

Skills

• IT background.
• Excellent communication skills in English.
• Analytical and technical mindset.

Working Hours / Timing

9:30 AM to 6:30 PM – 5 days