Client Success Engineer

JobItUs; Vadodara; On-site; INR 350,000 - 500,000; Full time

Job summary

JobItUs in Vadodara invites applications for a Customer Project Manager role focused on delivering customer projects efficiently. You will manage discovery, plan projects, and coordinate with customers and internal teams to meet timelines.

The position emphasizes strong communication, analytical thinking, and training responsibilities, including remote or onsite delivery and coaching of First Level Support. Regular reporting to management is expected.

Qualifications

• Engineering graduate with basic computer knowledge and software exposure.
• Minimum 2 years' experience in customer support or related roles.
• Strong analytical and communication skills.

Responsibilities

• Oversee customer projects from discovery to delivery, ensuring timely execution.
• Coordinate with customers and internal teams; prepare project plans and reports.
• Handle customer service tasks, document issues, and ensure timely resolutions.
• Create and modify Crystal reports as needed.

Skills

Customer Support

Project Coordination

Education

Engineering degree

Tools

Crystal Reports

Job description

Key Responsibilities in the role:

Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
• Completing the Discovery phase.
• Coordinating with the customers and the internal teams to complete the project in a timely manner
• Creating Project Plans and sending regular reports to the customers

Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
• Ensuring we provide solution within an optimal time frame
• Logging all activities against the customer account/cases
• Ensuring service is paid for
• Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
• Creating/Modifying Crystal reports

Training

• Planning, packaging and delivering trainings for customers remotely or onsite
• Get the customer acclimatized with the workings of Company (using trials and demos with programs and data on the Terminal Server)
• Preparing presentations and videos for the complex options
• Training First Level Support

Management

• Regular daily/weekly reports to the management Data Projects
• Analyze and create Project specifications
• Data Setup based on specifications.
• Code/Release Testing and quality assurance
• Maintain standards compliance

Qualification and Experience

Engineering graduate with basic computer knowledge, preferably in software Min 2years of Experience of Customer Support

Soft Skills

• Analytical, design and troubleshooting
• Research and analysis
• Excellent communication and interpersonal skills
• Ability to accomplish assigned tasks with minimal supervision

Working Hours/Timing: 9:30 AM to 6:30 PM - 5 days