Client Success & Growth Manager (India)

Thakral One; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Thakral One in Bengaluru seeks a Client Success & Growth Manager who blends technology insight with client‑facing leadership to drive account growth and position the company as a strategic partner across services.

You will serve as the primary contact for client stakeholders, nurture relationships, translate challenges into proposals, and collaborate with presales and delivery to build an opportunity pipeline and ensure delivery quality.

Qualifications

• 5–8 years of experience in technology roles followed by client-facing/account management positions in IT services or BFSI.
• Exposure to banking or core banking systems.

Responsibilities

• Act as the primary point of contact for client stakeholders in Bangalore.
• Maintain a visible presence at client sites to foster both formal and informal interactions.
• Build trust with client teams through a deep understanding of their operational and technology environments.
• Translate business and technical challenges into actionable proposals with internal teams.
• Promote Thakral One's full portfolio of services beyond staff augmentation.
• Work with presales, delivery, and leadership to develop tailored proposals.
• Build and maintain an opportunity pipeline to drive account growth.
• Monitor delivery quality and customer satisfaction across engagements.
• Proactively identify and resolve delivery or relationship issues.
• Ensure alignment between client expectations and Thakral One's delivery capabilities.
• Bridge the gap between technical teams and business stakeholders.
• Demonstrate commercial acumen and understand account growth strategies.

Skills

Client-facing

Banking domain exposure

Relationship management

Interpersonal networking

Business acumen

Cross-functional collaboration

Education

Bachelor's in Computer Science/IT

MBA (plus)

Job description

As a Client Success & Growth Manager, you will combine your technology background with client‑facing expertise to build trusted relationships, identify opportunities, and drive account growth. This role is about being present with clients, understanding their pain points, and positioning Thakral One as a strategic partner across staff augmentation, consulting, managed services, and solution delivery.

What You'll Do and How You'll Succeed

Client Engagement & Relationship Management

• Act as the primary point of contact for client stakeholders in Bangalore.
• Maintain a visible presence at client sites to foster both formal and informal interactions.
• Build trust with client teams through a deep understanding of their operational and technology environments.

Technology Insight & Opportunity Identification

• Leverage your prior technical experience to understand client architectures, processes, and systems.
• Identify gaps, risks, and innovation opportunities through conversations and observation.
• Translate business and technical challenges into actionable proposals with internal teams.

Business Development & Value Creation

• Promote Thakral One's full portfolio of services beyond staff augmentation.
• Work with presales, delivery, and leadership to develop tailored proposals.
• Build and maintain an opportunity pipeline to drive account growth.

Account Governance & Customer Satisfaction

• Monitor delivery quality and customer satisfaction across engagements.
• Proactively identify and resolve delivery or relationship issues.
• Ensure alignment between client expectations and Thakral One's delivery capabilities.

We'd Love to Hear From You If...

Experience

• You have 5–8 years of experience in technology roles (developer, business analyst, solution consultant) followed by client‑facing/account management positions in IT services or BFSI.
• You have exposure to banking or core banking systems (highly preferred).

Technical Expertise

• You have strong ability to bridge the gap between technical teams and business stakeholders.
• You bring commercial acumen and understand account growth strategies.

Ways of Working

• You demonstrate excellent interpersonal, networking, and influencing skills.
• You are a self‑starter who works independently in client environments.
• You thrive in dynamic, collaborative settings with regional reach.

Education

• You hold a bachelor's degree in Computer Science, IT, or related field (MBA is a plus).

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Who We Are

Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.

This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.