Client Solutions Manager

DeltaX; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

DeltaX is seeking a product-savvy and client-focused professional to join our Customer Success team in Maharashtra, India. You will own the end-to-end client journey from onboarding and solutioning to account growth, collaborating with cross-functional teams to maximize platform value.

You will lead product demos, tailor solutions, manage onboarding, training, and adoption from kickoff to go-live, and drive retention and upsell opportunities while partnering with Product, Engineering, and

Qualifications

• 2–5 years of experience in Customer Success, Solutions, Onboarding, or Account Management within SaaS, AdTech, MarTech, or product-based companies.
• Proven ability to run product demos and translate business requirements into product solutions.
• Strong understanding of platform configurations, integrations, APIs, digital marketing, reporting, or financial operations.
• Excellent communication, stakeholder management, and project coordination skills with the ability to manage multiple client engagements simultaneously.
• Experience creating onboarding playbooks or mentoring team members is an added advantage.

Responsibilities

• Be the primary point of contact for clients post-onboarding
• Lead product demos, understand client requirements, and recommend the best platform solutions.
• Own client onboarding, implementation, training, and product adoption from kick off to go-live.
• Manage a portfolio of accounts, driving retention, account growth, and upsell/cross-sell opportunities.
• Partner with Product, Engineering, Media, Creative, and Development teams to ensure timely client delivery.
• Maintain solution documentation, onboarding playbooks, product feedback, and implementation best practices.
• Escalate risks or blockers to leadership as needed

Skills

Customer Success

Onboarding

Account Management

SaaS

Tools

HubSpot

NetSuite

ClicData

Job description

We're looking for a product-savvy and client-focused professional to join our Customer Success team. In this role, you'll own the end-to-end client journey from onboarding and solutioning to account growth by helping customers maximize the value of the DeltaX platform. Working closely with cross-functional teams, you'll deliver tailored solutions, build trusted client relationships, and drive long-term customer success.

Key responsibilities:

• Be the primary point of contact for clients post-onboarding
• Lead product demos, understand client requirements, and recommend the best platform solutions.
• Own client onboarding, implementation, training, and product adoption from kick off to go-live.
• Manage a portfolio of accounts, driving retention, account growth, and upsell/cross-sell opportunities.
• Partner with Product, Engineering, Media, Creative, and Development teams to ensure timely client delivery.
• Maintain solution documentation, onboarding playbooks, product feedback, and implementation best practices.
• Escalate risks or blockers to leadership as needed

Qualifications:

• 2–5 years of experience in Customer Success, Solutions, Onboarding, or Account Management within SaaS, AdTech, MarTech, or product-based companies.
• Strong experience conducting product demos, translating business requirements into product solutions, and engaging with senior client stakeholders.
• Good understanding of platform configurations, integrations, APIs, digital marketing, campaign management, reporting, or financial operations.
• Excellent communication, stakeholder management, and project coordination skills with the ability to manage multiple client engagements simultaneously.
• Familiarity with CRM, onboarding, reporting, or campaign management tools such as HubSpot, NetSuite, ClicData, or similar platforms.
• Experience creating onboarding playbooks or mentoring team members is an added advantage.

About DeltaX:

DeltaX is a Data-Driven Digital Advertising Platform built for Agencies and Advertisers to optimally plan, design, buy, track, attribute and report ad campaigns across search, social media, display RTB, Mobile, Video and other media channels. Founded in 2012, the platform serves as the pioneer in the Advertising Technology Industry. The cutting edge technology has empowered digital marketing teams across the globe with deep insights, automated ROI based spends optimization, activating award-winning technology-driven campaigns.