Client Services Manager

Konovo; Bengaluru; Hybrid; INR 3,000,000 - 4,500,000; Full time

Benefits offered by this job

Hybrid work environment

Group medical coverage

Accident insurance

Flexible leave policy

Job summary

Konovo in Bengaluru seeks a Team Lead to own day-to-day delivery for a portfolio of Market Research Agency (MRA) clients. You will lead a team of Project Managers executing quant and qual studies and translate client briefs into executable plans.

You will drive efficiency, retain top PMs, and ensure high-quality outcomes while coordinating with global clients and delivery leaders across time zones.

Qualifications

• 5+ years in healthcare, life sciences, or market research delivery.
• 3+ years of direct people leadership, coaching and developing PMs or similar client-facing researchers.
• Comfort with research delivery tooling (programming systems like Decipher, scheduling platforms, Salesforce or similar CRM).
• A track record of growing and retaining agency relationships: spotting expansion opportunities and partnering across teams to deliver value over time.
• Based in or willing to relocate to Bengaluru, with the ability to work hybrid 2+ days a week from the office.
• Ability to cover our global clients and align with delivery leaders across time zones; evening/late-night overlap may be required.

Responsibilities

• Lead and coach a team of Project Managers delivering MRA studies with speed and quality.
• Serve as the primary delivery point of contact for MRA clients, translating study requirements into execution plans and measurable outcomes.
• Drive workforce efficiency initiatives to improve speed, quality and innovation.
• Develop and retain PMs who meet Konovo's service standards and client expectations.
• Resolve blockers, delivery risks and escalations to ensure Konovo is seen as an extension of the client's team.
• Maintain delivery visibility using PM tools and CRM to track progress, risks and outcomes.
• Collaborate with sampling, programming, and commercial teams to ensure quality, timelines and project economics.
• Work with Product and Technology to improve delivery tools and automation.

Skills

People leadership

Healthcare market research

MRA delivery

Tools

Decipher

Salesforce

Scheduling platforms

Job description

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights.

Konovo provides healthcare organisations with access to over 2 million healthcare professionals and patients—the largest network of its kind globally. With a workforce of over 300 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

As we grow our India delivery organization, we're looking for a Team Lead to own day-to-day delivery for a portfolio of Market Research Agency (MRA) clients. You'll lead a team of Project Managers executing quant and qual studies on behalf of our agency partners, and you'll be the person who turns a client's brief into a plan the team can actually run on. You'll report to the VP, Client Services. This is a great opportunity to shape the presence of Konovo's India Client Services team as it rapidly expands.

How You'll Make an Impact

• Lead and coach a team of Project Managers delivering MRA studies with speed and quality, meeting agency-partner expectations on every project.
• Serve as the primary delivery point of contact for MRA clients, translating study requirements into clear execution plans and measurable outcomes.
• As leader of your team you'll spearhead workforce efficiency initiatives driving speed, quality, and innovation.
• Build a culture of client-first execution: develop, coach, and retain PMs who meet Konovo's bar for service excellence.
• Remove blockers fast. Resolve feasibility gaps, delivery risk, and client escalations with sound judgment, so agency partners experience Konovo as an extension of their own team.
• Drive predictable execution across concurrent MRA studies by prioritizing effectively and managing dependencies in a high-volume environment.
• Improve delivery visibility using project management and CRM tools to track progress, risk, and outcomes, and flag patterns back to the VP, Client Services.
• Partner with sampling, programming, and commercial teams to protect quality, timelines, and project economics specific to the MRA book of business.
• Improve how delivery works day to day. Partner with Product and Technology on better delivery tools and practical automation, and bring ideas on shared standards back to the wider delivery team.

What We're Looking For

• 5+ years in healthcare, life sciences, or market research delivery. Direct experience serving market research agencies, not just end-client pharma, is a real advantage. You know how agency relationships, resale dynamics, and white-label delivery actually work.
• 3+ years of direct people leadership, coaching and developing PMs or similar client-facing researchers.
• Comfort with research delivery tooling (programming systems like Decipher, scheduling platforms, Salesforce or similar CRM) to run high-volume concurrent studies.
• A track record of growing and retaining agency relationships: spotting expansion opportunities and partnering across teams to deliver value over time.
• Based in or willing to relocate to Bengaluru, with the ability to work hybrid 2 or more days a week from our office.
• Ability to work a shift that covers our global clients and aligns with delivery leaders across time zones. Exact hours to be confirmed, expect regular evening or late-night overlap with the US and Europe.
• Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience.

Why Join Konovo?

• Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected.
• Join a fast-growing global team with opportunities for professional growth and advancement.
• Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.
• Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.
• Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.
• Make a real-world impact by helping healthcare organisations innovate faster.