Property & Casuality - Ops Executive - Bangalore (P&C)

Chadwick Professional Services; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Chadwick Professional Services in Bengaluru is seeking a Senior Analyst - Service Support Management for the P&C Insurance domain. This permanent role focuses on managing customer support operations and ensuring high-quality service delivery across the policy lifecycle.

You will be the primary point of contact for the branch, oversee end-to-end policy lifecycle support, participate in renewal reviews with the Producer, CSM and sales teams, and coach a small team of Client Service Managers.

Qualifications

• Graduate with 3-8 years of experience in insurance.
• Insurance certification is a plus.
• Transition/onboarding of service is a plus.
• SPOC role for operations is a plus.
• Onshore travel experience is a plus.
• Valid U.S. visa is a plus.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support.
• Responsible for end-to-end support of policy lifecycle services.
• Participate in renewal review meetings with Producer, CSM and sales team.
• Support a team of 5-7 Client Service Managers at the branch.
• Take proactive measures to initiate pre and post-renewal activities promptly.
• Monitor and follow up on triggered activities, ensuring accuracy and timely completion.
• Handle queries effectively, aiming to minimize re-work at service center.
• Collaborate with the branch to identify activities that can be offshored to the service center.
• Foster and maintain positive relationships with branch staff to enhance customer experience.

Skills

Excellent written & verbal comms

Interpersonal skills

Proactive

Ownership & accountability

Insurance domain knowledge

Analytical thinking & decision making

Education

Graduate degree

Job description

Senior Analyst - Service Support Management - P&C Insurance

Bangalore

Permanent

Required Skills & Qualifications

Work Experience

• 1. Graduate with 3-8 years of experience in an Insurance domain


• 2. Insurance certification good to have


• 3. Transition/onboarding of service - good to have


• 4. SPOC - Single Point of Contact role for operations - good to have


• 5. Onshore travel experience good to have


• 6. Valid U.S. Visa good to have

Senior Analyst - Service Support Management plays a crucial role in

• Managing customer support operations,


• Ensuring high-quality service delivery, and


• Promoting customer satisfaction

Primary Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support


• Responsible for end to end support of the policy lifecycle services


• Participate in renewal review meetings alongside Producer, CSM and sales team


• Support a team of 5-7 Client Service Managers at the branch


• Take Proactive measures to initiate pre and post-renewal activities promptly


• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion


• Handle queries effectively, aiming to minimize re-work at service center


• Collaborates with branch to identify time consuming activities that can be offshored to service center


• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Desired Skills and Competencies

• 1. Excellent Written and Oral communication skills


• 2. Interpersonal skills


• 3. Proactive


• 4. Ownership and Accountability


• 5. Insurance domain knowledge


• 6. Logical thinking and decision making