Client Release Manager

Wildnet Technologies Limited; Dadri; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Wildnet Technologies is seeking an experienced Client Release Manager to own the end-to-end software release lifecycle. You will coordinate planning, governance, readiness, and customer communications to ensure timely, stable deployments across SaaS environments.

You will partner with Product, Development, QA, and Operations, lead UAT, manage risk and rollback planning, and produce release notes and deployment documentation. Excellent stakeholder management and Jira proficiency are essential.

Qualifications

• Experience in software release management in SaaS/enterprise tech.
• Strong knowledge of release processes, change control, and IT service transition.
• Experience coordinating cross-functional teams to meet deadlines.
• Excellent customer-facing communication and stakeholder management.
• Hands-on with Jira or similar tools.
• Experience creating release plans, status reports, release notes, and customer docs.
• Ability to assess release risks and plan rollback.

Responsibilities

• Own end-to-end release planning, scheduling, coordination, and governance.
• Maintain release schedules, Jira versions, and related tickets.
• Coordinate readiness activities, testing, approvals, risk assessments, Go/No-Go.
• Identify risks and ensure contingency/rollback plans.
• Act as primary customer contact for planned releases.
• Coordinate UAT, feedback, and release sign-offs.
• Support CAB meetings and change-management compliance.
• Prepare release notes and deployment docs.
• Collaborate with Product/Development/QA/OPS/Service Desk to ensure readiness.
• Ensure testing and deployment prerequisites are completed.
• Maintain release docs in Jira/SharePoint.
• Conduct post-release reviews and drive improvements.

Skills

Release Management

SaaS / Managed services

ITIL / Service Transition

Stakeholder management

Jira

Customer-facing communication

Cross-functional coordination

Change control

Tools

Jira

Job description

We are looking for an experienced and customer-focused Client Release Manager to manage the end-to-end software release lifecycle. The role involves release planning, governance, readiness, customer communication, deployment coordination, and post-release reviews.

The candidate will act as a key point of contact for customers regarding planned software releases, ensuring that releases are delivered on schedule, risks are managed effectively, and all technical and business stakeholders remain aligned.

Key Responsibilities

• Own end-to-end release planning, scheduling, coordination, and governance for software releases.
• Maintain release schedules, dependencies, Jira versions, and associated tickets.
• Coordinate release readiness activities, including testing, approvals, risk assessments, and Go/No-Go decisions.
• Identify release risks and dependencies and ensure appropriate contingency and rollback plans are in place.
• Act as the primary customer contact for planned releases, communicating scope, timelines, potential impact, and required customer actions.
• Coordinate customer acceptance testing (UAT), feedback, and formal release sign-offs.
• Support customer Change Advisory Board (CAB) meetings and ensure compliance with change-management processes.
• Prepare and maintain release notes, deployment documentation, post-deployment reports, and rollback procedures.
• Coordinate with Product, Development, QA, Technical Operations, and Service Desk teams to ensure release readiness.
• Ensure development, system, and regression testing activities are completed before releases.
• Coordinate environment readiness, build requirements, and deployment prerequisites.
• Maintain accurate release documentation and records in Jira, SharePoint, or similar platforms.
• Conduct post-release reviews and drive continuous improvements in release-management processes.

Required Skills & Experience

• Proven experience in software Release Management, preferably within SaaS, managed services, or enterprise technology environments.
• Strong understanding of software release processes, change control, and IT service transition.
• Experience coordinating technical and business teams to deliver releases within agreed timelines.
• Strong customer-facing communication and stakeholder-management skills.
• Hands-on experience with Jira or similar project/work-management tools.
• Experience preparing release plans, status reports, release notes, and customer-facing documentation.
• Understanding of release risk assessment, testing, deployment readiness, and rollback planning.
• Excellent organisational skills, attention to detail, and ability to manage multiple releases and competing priorities.