Release Manager - Engagement Platform

Veersa Technologies; Karnataka; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology solutions provider in Karnataka is seeking a Release Manager for their Engagement Platform. The role involves orchestrating releases, managing stakeholders, and ensuring compliance with healthcare regulations. The ideal candidate will have over 5 years of experience in Release Management within AWS Cloud environments, strong Scrum knowledge, and proficiency in tools like Jira and Azure DevOps. This position requires excellent communication and coordination skills to ensure successful release execution.

Qualifications

• 5+ years in Release Management or Product Operations.
• Strong understanding of Agile/Scrum development methodologies.
• Experience managing multi-tenant platforms.

Responsibilities

• Develop and manage release calendars for product and client migrations.
• Coordinate hotfix and emergency releases with minimal disruption.
• Oversee end-to-end release lifecycle from development to production.

Skills

Release Management

Agile/Scrum

Communication

Stakeholder Management

Documentation

Education

Bachelor's degree in computer science, Information Technology, or related field

Tools

Jira

Azure DevOps

Git

Jenkins

ServiceNow

Job description

About the job Release Manager - Engagement Platform

Job Title: Release Manager Engagement Platform

Reports To: Delivery Head

Department: Product & Platform Delivery

Role Overview

This role combines the technical orchestration skills of a Release Manager with the business communication and adoption readiness focus of a Product Operations Specialist.

This role requires a deep understanding of healthcare compliance considerations, and the ability to manage complex dependencies between product, production support, migration, analytics, DevOps Teams along with closely collaborating with Change Board.

Key Responsibilities

Release Planning & Coordination

• Develop and maintain a comprehensive release calendar covering product releases, client migrations, environment refreshes, demos, and analytics updates.
• Collaborate with Product Development, Production Support, Migration, Sales, and Analytics teams to plan releases based on environment availability and priorities.
• Plan release scope and timelines across multiple scrum teams and multi-environment configurations (Production, Environment on Demand, UAT, Demo, Training).
• Coordinate environment usage to minimize conflicts between product releases, migration validations, and demo/training events.
• Maintain an up-to-date inventory of all environments, including their purpose, current version, and scheduled changes.
• Ensure environment integrity by managing refreshes, rollbacks, and data masking in compliance with healthcare data security regulations (e.g., HIPAA).

Release Execution

• Oversee end-to-end release lifecycle from development to Production deployment.
• Ensure release readiness by validating testing, approvals, documentation, and rollback plans.
• Conduct readiness checkpoints with business stakeholders prior to each release.
• Validate readiness with all stakeholders, ensuring testing, sign-off, and rollback plans are in place.
• Facilitate go/no-go meetings with stakeholders before deployments.
• Manage hotfix and emergency releases with minimal disruption.
• Ensure environment refreshes and configurations comply with healthcare data privacy regulations (HIPAA, SOC 2, etc.).

Documentation, Compliance & Audit Readiness

• Ensuring change control docs, traceability matrices, known issues lists, and implementation plans are accurate, consistent, and audit-ready.
• Preparing user-facing release notes and enablement materials in language relevant to operations.
• Ensure all release artifacts are accurate, consistent, version-controlled, and audit-ready.
• Standardize templates for release documentation to support compliance.
• Identify and mitigate release risks related to dependencies, timelines, or environment conflicts.
• Coordinate environment usage to minimize conflicts between product releases, migration validations, and demo/training events.
• Coordinate hotfix releases with minimal disruption to ongoing activities.
• Maintain a lessons-learned repository to continuously improve release processes.

Stakeholder Communication

• Serve as the primary point of contact for release-related queries.
• Prepare clear, user-friendly release notes tailored to operational and business audiences.
• Provide regular release progress updates and visibility into upcoming changes for leadership and cross-functional teams.
• Document and share release notes and post-release impact reports.

Process & Tooling

• Implement release management best practices, Partner with DevOps to optimize CI/CD pipelines, and automation where possible.
• Identify and resolve process inefficiencies in release and readiness workflows.
• Use tools like Jira, Azure DevOps, Git, Jenkins, ServiceNow (or equivalent) for release tracking and change management.
• Drive process improvements for faster, safer, and more predictable releases.

Qualifications & Skills

• Bachelors degree in computer science, Information Technology, or related field.
• 5+ years in Release Management, Product Operations, or related roles in AWS Cloud environments.
• Strong understanding of Agile/Scrum development and release processes.
• Proficiency with Jira, Confluence, Git, CI/CD tools (e.g., Jenkins, Azure DevOps).
• Strong documentation skills with the ability to translate technical details into business-friendly language.
• Experience managing multi-tenant platforms and complex environment orchestration
• Excellent communication, coordination, and stakeholder management skills.

Preferred

• Experience with healthcare CRM systems.
• Familiarity with data migration projects involving large data sets and analytics reporting enablement.
• Understanding of healthcare compliance and audit requirements.