Client Relationship Manager

Infinity Business Services LLC; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Infinity Business Services LLC in Ahmedabad is seeking a Client Success Manager to lead a 5–6 person Virtual Assistant team, ensuring timely delivery and high-quality outcomes for clients. You will act as the main liaison between clients and the VA team, coordinate workloads, monitor progress, and drive process improvements while maintaining clear, proactive communication.

Ideal candidates have 3+ years in administrative support or account management, strong written and verbal communication, and

Qualifications

• 3+ years in administrative support or account management
• Experience managing and leading remote teams
• Proficient with tools like Google Workspace, Microsoft Office, Slack, Trello, or Asana
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively

Responsibilities

• Supervise and lead a 5-6 person VA team to meet deadlines and deliver quality work
• Assign tasks and monitor workload for efficiency
• Provide guidance, training, and performance feedback to the team
• Act as main liaison between clients and the VA team
• Manage client relationships with regular updates on project progress
• Oversee day-to-day administrative tasks and ensure documented workflows

Skills

Team management

Communication

Organizational skills

Multitasking

Problem solving

Remote team management

Tools

Google Workspace

Microsoft Office

Slack

Trello

Asana

Job description

Job Description:

Job Description:

We are seeking a highly organized and proactive Client Success Manager to oversee a team of 5-6 VirtualAssistants (VAs) and provide administrative and operational support.Theidealcandidatewillactastheprimaryliaisonbetweentheclient(s)andtheVA team, ensuring smooth projectexecution, clear communication, and high-quality deliverables.

Key Responsibilities:

Team Management:

• Superviseandleadateamof5-6VirtualAssistants,ensuringtheymeetdeadlines and deliver exceptional work.
• Assigntasksandmonitortheteamsworkloadtooptimizenefficiency.
• Provideguidance,training,andperformancefeedbacktothe team.
• Resolveanyconflictsorissueswithintheteampromptlyandprofessionally.

Client Account Management:

• Actasthemainpointofcontactforclients,ensuringtheirneedsandexpectationsare met.
• Manageclientrelationshipsbymaintainingregularcommunicationandproviding updates on project progress.
• Anticipateclientneedsandproactivelyproposesolutionsor improvements.

Administrative Support:

• Overseeday-to-dayadministrativetaskssuchascalendarmanagement,email correspondence, and data entry.
• Ensurethatallprocessesandworkflowsaredocumented,efficient,andfollowedby the team.
• Handleinvoicing,budgettracking,andreportingasrequired.

Operational Coordination:

• Trackprojecttimelinesandmilestones,ensuringtheteamadheresto deadlines.
• Collaboratewithclientsandteammemberstoclarifygoalsand expectations.
• Troubleshootoperationalchallengesandimplementstrategiesfor improvement.

Quality Assurance:

• Reviewteamoutputsforaccuracy,consistency,andadherencetoclient requirements.
• Implementqualitycontrolprocessesandensureteamalignmentwithorganizational standards.

Requirements

Required Skills and Qualifications:

1.Provenexperienceinadministrativesupportoraccountmanagementroles (3+ years preferred). Experiencemanagingandleadingremote teams.

2.ProficientintoolssuchasGoogleWorkspace,MicrosoftOffice,Slack,Trello, Asana, or otherproject management tools.

3.Excellentwrittenandverbalcommunication skills.

4.Strongorganizationalskillsandattentionto detail.

5.Abilitytomultitask,prioritise,andmanagetime effectively. Problem Solving Mindset with a proactive approach to challenges

Requirements: