Team Lead - Media Account manager

SRV Media Pvt. Ltd.; Pune District, Pimpri-Chinchwad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

SRV Media Pvt. Ltd. is a leading growth partner that builds performance marketing strategies across paid media, creative, and content. We’re seeking a Lead Account Manager who can own client relationships end‑to‑end and translate ambitions into actionable plans.

You’ll act as the bridge between client goals and agency execution, shaping strategy decks, guiding campaigns, and aligning internal teams to drive measurable results.

Qualifications

• 4–6 years of experience in account management or client servicing.
• At least 1–2 years in a lead role is preferred.
• Agency background strongly preferred and familiarity with performance marketing.

Responsibilities

• Own and manage a portfolio of key client accounts — serving as the primary point of contact and strategic advisor
• Develop and present full‑funnel performance marketing strategies across Meta, Google, YouTube, and other digital platforms
• Lead monthly, quarterly, and annual planning discussions with clients
• Work closely with media buyers, creative teams, and analysts to ensure seamless campaign execution and delivery
• Monitor campaign performance, identify growth opportunities, and proactively recommend optimisations
• Handle escalations, manage expectations, and build long-term client trust
• Identify and drive upsell and cross-sell opportunities within existing accounts
• Mentor junior account managers and contribute to building strong servicing processes
• Represent the agency in client meetings, reviews, and pitches

Job description

SRV Media is a full-service digital agency with deep expertise in performance marketing. We work with some of India's most growth-focused brands — building strategies across paid media, creative, and content that drive real, measurable results.

We're not just an agency. We're a growth partner.

About the Role

We're looking for a Lead Account Manager who can own client relationships end-to-end while building performance strategies that actually move the needle. You'll be the bridge between client ambitions and agency execution — equal parts strategist, advisor, and problem-solver.

This is a role for someone who's as comfortable in a strategy deck as they are in a client call. Someone who understands performance media deeply, communicates with confidence, and knows how to keep both clients and internal teams aligned and motivated.

What You'll Do

• Own and manage a portfolio of key client accounts — serving as the primary point of contact and strategic advisor
• Develop and present full-funnel performance marketing strategies across Meta, Google, YouTube, and other digital platforms
• Lead monthly, quarterly, and annual planning discussions with clients
• Work closely with media buyers, creative teams, and analysts to ensure seamless campaign execution and delivery
• Monitor campaign performance, identify growth opportunities, and proactively recommend optimisations
• Handle escalations, manage expectations, and build long-term client trust
• Identify and drive upsell and cross-sell opportunities within existing accounts
• Mentor junior account managers and contribute to building strong servicing processes
• Represent the agency in client meetings, reviews, and pitches

What We're Looking For

• 4–6 years of experience in account management or client servicing, with at least 1–2 years in a lead role
• Agency background strongly preferred
• Strong working knowledge of performance marketing — Meta Ads, Google Ads, programmatic, and digital media planning
• Proven ability to build and present data-backed strategies to senior client stakeholders
• Excellent communication, presentation, and relationship management skills
• Ability to juggle multiple accounts and internal teams without dropping the ball
• Analytical mindset — comfortable with campaign data, dashboards, and performance reporting