Client Onboarding Manager

Bitespeed; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

BiteSpeed in Mohali, India is seeking a Customer Success professional to own customer relationships, ensure success, and turn clients into fans of BiteSpeed. You will guide enterprise customers through onboarding, adoption, and value realization.

You will drive expansions, manage cross-sells and renewals, and build a scalable playbook to support rapid growth.

Qualifications

Responsibilities

• Own customer relationships and drive customer success for BiteSpeed.
• Manage onboarding, product adoption, and ensure customers derive maximum value to support upsells and expansion revenue.
• Become a trusted product advisor helping customers use BiteSpeed effectively.
• Build the playbook for the customer success function to scale with growth.

Job description

About the role

We want to keep our customers for life

• To do that, customer success is probably going to be our most important function and we want to treat it like that
• So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with)
• We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers

What you'll do

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed

• Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level
• Building the playbook for our customer success function to scale for the next stage of growth