Client Onboarding_Delivery Lead_GGN

Acuity Knowledge Partners; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Acuity Knowledge Partners in Gurugram is seeking a Delivery Lead/Manager with 6-14 years of experience in Investment Banking onboarding coordination and KYC. The role focuses on end-to-end oversight, stakeholder management, and process governance from the client front to operations teams.

Ideal candidates will have strong leadership, communication and project management skills, and familiarity with IB deal lifecycles and regulatory requirements, based in Gurgaon office.

Qualifications

• Leadership and coordination across FO and Ops teams.
• Experience in onboarding coordination and project management.
• Strong knowledge of KYC/AML checks and governance.
• Excellent written and spoken communication skills.
• Familiarity with IB product lifecycle and deal lifecycle.

Responsibilities

• Receive onboarding requests from Front Office and acknowledge promptly.
• Review deal background, timelines and transaction details.
• Lead end-to-end coordination for KYC and renewals.
• Create and track cases on client platforms accurately and timely.
• Gather documents, resolve queries and support issue resolution.
• Ensure client responses are in the correct format.
• Provide regular updates to KYC operations and FO teams.
• Drive timely completion of requests through prioritization and coordination.
• Maintain SOPs, dashboards and governance documentation.
• Conduct governance meetings with stakeholders and ensure SLAs/KPIs are met.

Skills

Leadership

Project management

Communication

Team management

KYC coordination

Education

UK/US regulatory certifications

Tools

CRM platforms

CLM platforms

Factiva

Orbis

Job description

Job Description

6 - 10 Years

Permanent

Job Title: Associate/ Senior Associate/ Delivery Lead / Delivery Manager

• Location : Gurugram (work from office)
• Work hours: 10 AM to 7 PM IST
• Department : Investment Banking
• Experience Level: 4-14 yrs

Job Purpose

Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for itsInvestment Banking team taking care of client onboarding coordination and project management activities, based in Gurgaon.

Key Skills / Responsibilities

• Receive and promptly acknowledge onboarding requests from the Front Office (FO)
• Review deal background, transaction details and associated timelines
• Lead end-to-end coordination to facilitate KYC and refresh activities
• Perform accurate and timely case creation, updates, and tracking on client platforms
• Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolution
• Ensure client responses are received in the correct format
• Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations team
• Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS team
• Completion of trigger refresh by coordinating with KYC Refresh team
• Ensure adherence to client procedures, internal policies and regulatory requirements
• Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalations
• Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates
• Develop and present MIS reports, KYC trackers, operational dashboards and KPI reports
• Conduct regular governance meetings and service review sessions with key stakeholders
• Ensure achievement of agreed SLAs, KPIs, and quality standards
• Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellence
• 6-8 years of experience; excellent written and spoken communication skills; team handling experience
• Basic understanding of KYC/AML checks
• Knowledge of IB product classification, such as M&A Advisory, ECM/DCM, underwriting, Syndicated Loan, Lev Fin, etc.
• Understanding of the deal lifecycle
• Strong project management (tracking and governance) and inter-team coordination skills (with FO and Ops teams) to manage urgencytriggers from IB deal team’s lens
• Expertise in information research and data gathering from public / internal sources / market databases Proficiency in Client Lifecycle Management (CLM) technology platforms
• Expertise in using market databases such as Company House Factiva, Refinitiv World-Check, Lexis Nexis, Orbis, LEI Worldwide
• Bespoke qualitative research skills Experience of CRM platforms
• UK and US regulatory certifications
• Subject Matter Expert for complex cases involving sanctions exposure, PEP relationships, adverse media and high-risk jurisdictions

Job Snapshot

Job ID

JOB_8149

Department

Investment Banking

Location