Client Development Manager

Dentsu Aegis Network Ltd.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dentsu Aegis Network Ltd. in Mumbai seeks a cross-functional Client Development Coordinator to drive planning, execution and follow-up of client-focused development activities, including growth initiatives, and key account planning and reporting.

You will forecast for projects, run essential touch-point meetings, and support the deployment of TRR surveys, with central analysis and status reporting from Salesforce to enable informed decision-making.

Qualifications

• Coordinate client development activity across planning, implementation and follow-up.
• Forecasting for projects on assigned accounts.
• Prepare and circulate status reports from Salesforce.

Responsibilities

• Coordinates all client development activity from a project management perspective; driving the planning, cadence and efficiency of such activity
• Develops, implements and manages project plans
• Ensures proper forecasting for all projects on assigned accounts
• Sets up and runs key touch-point meetings
• Partners on TRR surveys deployment and readouts
• Provides central analysis on score trends for client base
• Maintains integrated master schedule for all client development initiatives
• Identifies opportunities for insights influencing growth and workforce strategy
• Leads client target analysis and maintains tracking
• Supports Commercial Team on P&L rollouts for accounts

Job description

The purpose of this role is to work horizontally across Client Development to coordinate all client-focused development activity, participating wherever appropriate on the planning, implementation and follow-up of such activity. Support for client-focused activities such as growth and key account planning, as well as associated reporting (Salesforce and TRR management).

Key Responsibilities

• Coordinates all client development activity from a project management perspective; driving the planning, the cadence and efficiency of such activity
• Develops, implements and manages project plans, with the ability to create detailed work break-down structures.
• Ensures that proper forecasting is being done for all projects on assigned accounts.
• Sets up and runs all necessary key touch-point meetings in the process.
• Partners with CRC on deployment of TRR score surveys 3 times per year and develops market and LoB readouts as results are collected.
• Provides central analysis for Dentsu Client Development and executive team on score and feedback trends across client base and target clients, to enable tracking towards score improvement goal.
• Prepares and circulates (from Salesforce) periodic Client Development status reports by Client Development Officer and LoB.
• Creates and maintains an integrated master schedule for all client development initiatives.
• Maintains status documentation, informing key stakeholders on project milestones, risks and assessments.
• Identifies opportunities for new insights and trends that may impact business decisions, short and long-term growth, resource allocation / workforce strategy in collaboration with Client Development leadership.
• Creates and manages effective, efficient metric models for SS&CM, providing the insights and analysis necessary for client segmentation and growth strategies.
• Lead development of client target analysis and perform ongoing maintenance / tracking for target list.
• Participates in multiple, concurrent projects with external partners and internal cross-functional team members.
• Conducts and synthesises research reports on industry and economic trends, the competitive landscape and key clients.
• Supports Commercial Team on P&L rollouts for individual accounts, acting as key liaison on Client Development team.

Location: Mumbai

Brand: C - Lab

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good.

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