Client & Customer Service Analyst

Deutsche Bank AG; Vellore; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Leave policy

Parental leaves

Childcare reimbursement

Certifications sponsorship

Employee Assistance Program

Job summary

Deutsche Bank AG in Vellore, India, is seeking a Client & Customer Service Analyst to uphold service standards, ensure compliance with RBI/NSDL audit guidelines, and process transactions within SLAs. This role emphasizes strict adherence to security policies and dual custody procedures, alongside proactive customer support and efficient service delivery.

You'll join a team focused on accurate operations, risk controls, and continuous improvement, with opportunities for professional growth.

Qualifications

• Experience following KYC, AML, and audit guidelines.
• Ability to process transactions accurately within SLA.
• Adherence to internal security standards.

Responsibilities

• Adhere to all internal and external guidelines (KYC, AML, audits).
• Process cash deposits/withdrawals, Demat/Forex, RTGS/NEFT with accuracy.
• Maintain dual custody of cash and signed vault registers.
• Follow German Money Laundering form for large cash transactions.
• Improve service delivery and reduce customer turnaround time.
• Support channel migration from teller queues to ATMs.

Skills

KYC & AML

Customer Service

Compliance

Audit

Job description

Job Title: Client & Customer Service Analyst Corporate Title: NCT Location: Vellor, India

Role Description

Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions with in specified SLA’s. Ensure laid down processes are being followed; DB internal security standards are followed.

What we’ll offer you

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal; Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors.
• Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections / alterations in the vault register, the same is duly authenticated by the dual custodians.
• Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs.
• Effective service delivery by reducing customer turnaround time.
• Effectively migrate teller queues to the ATM's and other alternate channels.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure strict adherence to branch daily reports generation.
• Follow Complaint management procedures.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.

Your skills and experience

• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.

To leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)