Client Service Analyst, AS

Deutsche Bank AG; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Sponsorship for certifications and教育

Employee Assistance Program for you &/

Job summary

Deutsche Bank is seeking a Client Service Analyst in Mumbai, India to support a portfolio of strategic clients with day-to-day service-related queries, fund accounting, and custody transactions.

You will work closely with Coverage, Sales, Product Managers and Operations to promote Corporate Bank solutions, resolve roadblocks, and ensure compliance with internal policies. Strong communication and relationship-building skills are essential.

Qualifications

• Strong communication and interpersonal skills to handle client queries.
• Ability to liaise with onshore and offshore teams and stakeholders.
• Proactive in resolving client issues within SLA.
• Comfortable working in a matrix/global banking environment.

Responsibilities

• Provide day-to-day support to clients on service-related queries with high standards for fund accounting and custody transactions.
• Collaborate with Coverage, Sales, Product Managers and Operations to drive deal closures and ensure policy compliance.
• Coordinate with overseas teams to maintain globally consistent service standards for clients.
• Liaise with offshore Implementation Team to align end-to-end procedures.
• Provide technical support for electronic banking platforms and self-service apps.
• Escalate issues to onshore/L2-L3 support promptly to manage client expectations.
• Prepare and deliver MIS reports for internal and external stakeholders.
• Contribute to continuous improvement initiatives to enhance operational efficiency.

Skills

Excellent communication skills

Client relationship management

Teamwork and collaboration

Education

Bachelor's degree

Tools

MS-Office

Job description

Job Description: Job Title: Client Service Analyst, AS Location: Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory framework.

What we’ll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provides support to clients on all day-to-day, service-related queries applying the highest standards for Fund accounting and custody related transactions.
• Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;
• Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
• Coordinates and aligns closely with offshore Implementation Team.
• Provides technical support for electronic banking platforms and self-service apps.
• Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
• Escalates issues with respective L2 / L3 support teams if needed.
• Work closely with onshore teams on E2E procedures and processes.
• Prepares and provides MIS reports, internally / externally.
• Contributes to Continuous Improvement activities leading to operational efficiencies

Your skills and experience

• Have a minimum of 5 to 8 years’ client services experience in the Securities Services business covering Fund Services and preferably Custody also.
• Be able to handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc. across Global markets.
• Excellent communication skills, teamwork spirit, positive working attitude and experience in managing discussion with clients.
• Ability to build relationships by communicating, influencing, and negotiating effectively with internal stakeholders and Clients.
• Be pro-active and able to resolve and respond to clients’ queries and issues within the agreed SLA.
• Diligent to ensure quick escalations on key client issues requiring senior management attention.
• Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.
• Required excellent team member who can work in virtual global teams and a matrix organization.
• Proficient in MS-Office applications, especially excel.
• Dynamic thinking and highly adaptable to constantly changing environment.
• Ability to work with information/files receiving from multiple directions and able to observe trending during the massive data pool.
• Able to work under pressure and meet deadlines.
• Eye for detail and willingness to STP / change the process wherever required.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)