Client Account Manager

Medi Assist; Bengaluru; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Medi Assist is seeking a seasoned account management professional to oversee large healthcare/insurance portfolios. The role involves managing escalations, coordinating with internal and external stakeholders, and driving governance meetings.

You will train teams on policy changes and portal updates, ensuring timely issue resolution and renewal activities. You will partner with enrolment, claims, and service delivery teams to implement process improvements, monitor logs, and support portal/app

Qualifikationen

• Minimum Graduation is mandatory.
• 2-5+ years of experience in Healthcare or insurance industry managing large portfolios.

Aufgaben

• Monitor outstanding claims and resolve escalations daily.
• Review response quality of voice or non-voice teams and suggest improvements.
• Conduct trainings for voice and non-voice teams on policy changes and portal updates.
• Interact with internal & external stakeholders to ensure timely customer query resolution.
• Lead monthly/quarterly governance meetings and communicate health metrics to insurers, brokers, clients, and customers.
• Collaborate with enrolment, claims processing, and service delivery teams to resolve challenges and implement process improvements.
• Monitor error logs and ensure timely remediation.
• Ensure timely renewals and bridge customers with internal teams for portal and app development.
• Initiate wellness programs for corporates and drive them to closure.
• Build and manage a high-performing account management team with regular performance reviews and coaching.

Kenntnisse

Stakeholder management

Training & onboarding

Governance meetings

Ausbildung

Graduation

Jobbeschreibung

Role & responsibilities

• Monitor outstanding claims, handle and resolve escalations on a daily basis.
• Review response quality of voice or non-voice teams on a timely basis and suggest improvements.
• Conduct trainings to the voice and non-voice team with respect to the policy changes, changes in the portal etc.
• Interact with internal & external stake holders to ensure customer queries are addressed in a timely manner.
• Conduct Monthly/quarterly governance meetings based on the customer requirement and share inputs on the health of the account (ICR, CPC, CPA details) and communicate to all external stakeholders (insurers, brokers, clients, customers) on a timely basis
• Interact with the internal stakeholders (enrolment, claims processing, claims receiving team, Service Delivery team, provider network team) on all challenges/process improvements and provide logical solution to all concerns/grievances raised by the customers.
• Monitor and ensure error logs are cleared on a timely basis.
• Ensure timely renewals and act as a bridge between the customer and internal stakeholders to enable support in terms of portal and app development, enrolment etc
• Initiating wellness activities/programs for corporates with the help of wellness team and own the program through closure.
• Build a robust team of account management team. Conduct performance reviews, offer feedback, coach and guide team.

Preferred candidate profile:

• Minimum Graduation is mandatory.
• 2- 5+ years of experience in Healthcare or insurance industry managing large portfolios.