Claims Vertical_Marine Adjuster

r3 Consultant; Maharashtra; Hybrid; INR 600,000 - 800,000; Full time

Job summary

A global insurance brokerage is seeking a Senior Analyst – Claims Adjusting in Pune / Bangalore / Mumbai. The role entails investigating and resolving marine claims, ensuring compliance with regulations, and fostering a customer-centric culture. Candidates should have a Bachelor's degree, 2–3 years of experience in insurance claims, and relevant certifications. This hybrid position requires effective communication and collaborative skills. Attractive opportunities await in a dynamic work environment.

Qualifications

• Minimum of 2–3 years in insurance claims handling.
• Proven track record in claim resolution and customer satisfaction.
• Strong knowledge of insurance regulations, policies, and claims procedures.

Responsibilities

• Investigate marine incidents (e.g., cargo damage, collisions).
• Assess damage and estimate repair or replacement costs.
• Maintain documentation for all claim activities.
• Communicate with internal and external stakeholders.
• Ensure compliance with maritime laws and internal service standards.
• Support audit readiness and risk mitigation.

Skills

Claims investigation & analysis

Communication

Negotiation

Problem-solving

Customer service

Education

Bachelor’s degree

Degree in insurance or a related field

Tools

CRM / Policy Admin systems

Job description

Job Title: Senior Analyst – Claims Adjusting

Division: Claims Vertical

Location: Pune / Bangalore / Mumbai

Department: Claims Management

Reports To: Claims Lead

About Gallagher

Gallagher is a global insurance brokerage committed to providing top-tier service. The Gallagher Center of Excellence (GCoE) is a critical enabler of this mission, supporting global operations with high-quality services across locations like Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru, and Pune.

Position Summary

The Senior Analyst – Claims Adjusting will be part of the Claims Vertical, responsible for executing allocated marine claims as per company standards. This includes investigation, evaluation, documentation, and resolution of claims while ensuring compliance with relevant maritime laws and internal policies. The role involves collaboration with global teams and promoting a customer-centric culture.

Key Responsibilities

• Investigate marine incidents (e.g., cargo damage, collisions)
• Assess damage and estimate repair or replacement costs
• Maintain documentation for all claim activities
• Communicate with internal and external stakeholders
• Ensure compliance with maritime laws and internal service standards
• Support audit readiness and risk mitigation

Required Qualifications

• Minimum Education: Bachelor’s degree
• Preferred: Degree in insurance or a related field
• Certifications: AIC, AINS, Cert CII, or any insurance industry certifications
• Experience: 2–3 years in insurance claims handling
• Proven track record in claim resolution and customer satisfaction
• Strong knowledge of insurance regulations, policies, and claims procedures

Core Competencies

Technical: Insurance regulations, claims processing, risk management, maritime law

Soft Skills: Communication, negotiation, problem-solving, customer service

Behavioral: Integrity, accountability, customer empathy

Collaboration: Cross-functional teamwork, adaptability, conflict resolution

Tools & Skills

• Claims investigation & analysis
• CRM / Policy Admin systems
• Time management, communication & stakeholder engagement

Other Details

• Work Mode: Hybrid
• Travel: As per business requirement
• Work Environment: Office-based with moderate noise levels