Claims support Associate - Voice process

Sutherland; Ernakulam; On-site; INR 246,000 - 357,000; Full time

Job summary

Sutherland in Kochi, Kerala is hiring for an Associate / Senior Associate for an international voice process spanning healthcare, insurance, benefits administration and claims support. The role requires excellent English communication and a customer-focused approach.

You will handle calls, assist with healthcare claims, coordinate with providers and insurance teams, and maintain records to meet service quality standards.

Qualifications

• Excellent English communication (verbal and written) required.
• Strong interpersonal and customer-handling abilities.
• Able to handle multiple applications and basic computer tasks.

Responsibilities

• Handle inbound and outbound calls and assist customers.
• Support healthcare benefits, insurance and claims activities.
• Review claim information and assist with docs and follow-ups.
• Coordinate with providers, customers and insurance teams.
• Track pending requests and ensure timely resolution.
• Identify processing issues and escalate complex cases.
• Maintain records and ensure service quality.

Skills

English communication

Interpersonal skills

Analytical skills

Basic computer skills

Night shift willingness

Office presence

Education

HSC / Any Graduate

Job description

Location: Kochi, Kerala
Designation: Associate / Senior Associate
Work Mode: Work from Office (WFO)
Shift: Rotational Night Shift
Qualification: HSC / Any Graduate
Experience: Freshers & Experienced
Joining: Immediate Joiners Must be available to join within 5 days

Job Overview

We are hiring candidates for an international voice process involving healthcare, insurance, benefits administration and claims support. We are looking for individuals with excellent English communication skills, a customer-focused approach and the ability to handle queries efficiently.

Key Responsibilities

• Handle inbound and outbound calls and assist customers with their queries.
• Provide support for healthcare benefits, insurance and claims-related activities.
• Review claim-related information and assist with documentation and follow-ups.
• Coordinate with healthcare providers, customers and insurance teams.
• Track pending requests and support timely resolution of queries.
• Identify processing issues and escalated complex cases when necessary.
• Maintain accurate records and ensure service quality standards.

Candidate Requirements

• Excellent English communication skills (verbal and written) are mandatory.
• Strong interpersonal and customer-handling skills.
• Good analytical skills and attention to detail.
• Basic computer knowledge and ability to work with multiple applications.
• Willingness to work in rotational night shifts.
• Ability to work from the Kochi office.

Experience & Eligibility

Freshers

• Freshers with excellent English communication skills (B2 level) are encouraged to apply.
• Good verbal fluency and confidence in handling conversations are essential.

Experienced Candidates

• 2 years of experience in Healthcare Claims Support, Claims Processing, Insurance Operations, Benefits Administration or Healthcare Operations is preferred.
• Experience in Disability, Leave Administration and International Voice Process will be an added advantage.
• Candidates from other international voice/customer support backgrounds with excellent communication skills are also welcome.