Claims Examiner I - BPA

Smart Data Solutions; Chennai District; On-site; INR 400,000 - 520,000; Full time

Job summary

Smart Data Solutions in India is seeking a Claims Examiner I to join our team. You will identify, research, process and resolve claims and system edits, following desk level procedures and quality standards while meeting productivity targets.

You will also manage email boxes, coordinate with multiple teams for timely resolutions, and maintain current knowledge of client systems and policies as required.

Qualifications

• Bachelor’s degree or equivalent educational background.
• Experience with MS Office Suite.
• Proficient in Ten Key and typing.
• Ability to read and interpret SOP documents.
• Basic MS Excel skills.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Identify, research, process and resolve claims/system edits per DLP and guidelines.
• Meet productivity and timeliness standards to achieve goals.
• Coordinate with teams to obtain information for timely resolution.
• Manage email proxy boxes and escalation emails as assigned.
• Demonstrate flexibility to move across work groups as needed.
• Maintain knowledge of client systems, procedures and manuals.
• Adhere to training, privacy and time-entry policies.

Skills

Ten Key

Typing

MS Office Suite

SOP reading

MS Excel

Confidentiality

Education

Bachelor’s degree or equivalent

Job description

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Claims Examiner I to join our team!

What you’ll be doing?

• Identify, research, process and resolve claims/system edit pending according to desk level procedures (DLP), business guidelines, and quality standards.
• Meet established productivity and timeliness standards to achieve individual and departmental performance goals as defined.
• Capable of investigative and analytical research, demonstrating critical thinking and deductive reasoning.
• Manage email proxy boxes and escalation emails as assigned.
• Consult and coordinate with various teams/departments to obtain information to ensure proper and timely resolution of claims/system edit pends.
• Demonstrate a high level of flexibility and adaptability; remain available to transition to different work groups based on business need.
• Employs strong organizational skills, makes good use of work time, and demonstrates an ability to effectively use all available resources to meet established claims processing goals.
• Demonstrate and maintain current working knowledge of the client’s systems, procedures, forms, and manuals as applicable.
• Experience with multi-tasking and prioritizing.
• Adhere to all corporate and client mandatory trainings, privacy and security protocols, time entry requirements, attendance and leave time policies and guidelines.
• Perform all other duties as assigned.
• Work from office is mandatory.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Required skills:

• Minimum: 15 years of continued education (bachelor’s degree or equivalent)
• Experience using current computer equipment and applications such as laptops and Microsoft Office Suite
• Proficiency with Ten Key and Typing skills.
• Ability to read and interpret Standard Operating Procedure documents and performance / production reporting.
• Basic level experience with MS Excel
• Ability to maintain confidentiality and privacy.

Why this company is for you?

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.