Administrative Services Associate Representative

Cigna; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Cigna Healthcare, Bengaluru, is seeking a detail-oriented back-office professional to manage the flow of paper and electronic documents. You will ensure timely, accurate processing of claims to meet service levels, including documentation, classification, and reporting.

Responsibilities include receiving/processing claims, maintaining data integrity, and coordinating with CRM systems like Salesforce. The role requires discretion, independence, and a collaborative, team-based approach in a

Qualifications

• Active language knowledge of English (additional languages are a plus).
• Ability to plan and organise tasks independently.
• Excellent time management with ability to prioritise tasks.
• Upholds discretion when handling confidential information.
• Able to handle large quantities of documents (paper/electronic).
• Works under pressure with consistent delivery.
• Self-driven with minimal supervision.
• Collaborative within a team.
• Proficient with spreadsheets, word processing and CRM systems (e.g. Salesforce) with accurate data input.

Responsibilities

• Receiving and documenting claims in electronic and paper form.
• Sorting, processing and vetting claims for payment and accurate assignment.
• File management and data classification; supporting reporting.
• Electronic transfer of claims to various platforms.
• Managing flow between members and provider claims.
• Processing claims within defined turnaround times.
• Managing multiple channels for claims receipt.
• Cross-referencing emails from members and providers for processing.

Skills

Attention to detail

Time management

Planning & organising

Discretion & confidentiality

Teamwork

Digital document handling

Prioritisation under pressure

Data entry

Customer-focused

Tools

Salesforce

Spreadsheets

Word processing

Job description

Job Description*

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements

Responsibilities

• Receiving and documenting claims both electronic and paper claims
• Sorting, processing, and vetting of claims firsthand for claims payment and ensuring they are accurately assigned.
• File management and classification of data and supporting reporting compilation.
• Electronic transfer of received claims to the various platforms.
• Managing the flow between members and provider claims
• Processing member and provider claims within stipulated Turn Around Times
• Managing the different channels through which claims are received.
• Cross referencing of emails received from members and providers for further processing.
• Any other tasks as allocated.

Requirements*:

• Active language knowledge of at least English (additional languages are a plus)
• Executes assignments accurately and pays attention to detail.
• Ability to plan and organise tasks independently.
• Excellent time management skills with ability to continuously prioritize set tasks accordingly.
• Upholds utmost discretion when handling confidential information.
• Ability to handle large quantities of paper and electronic documents.
• Works to deliver consistently even under pressure.
• Self-Driven and can work with little or no supervision.
• Ability to work collaboratively within a team.
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills with CRM systems (e.g.) Salesforce with accurate data inputting.
• Accountability - assumes ownership for achieving personal results.
• Customer focused while executing mundane tasks.
• Copes well in a changing environment

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About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.