Claim Intake Specialist - PCM

Davies; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Davies in Pune, Administration department, seeks a Claims Intake Support to accurately set up claims, review intake documentation, route to adjusters, and maintain service quality standards.

The role involves claim setup for Property (Pet) and Casualty, reviewing submissions, running loss reports, routing to onshore teams, and maintaining professional communication with stakeholders. Proficiency with W5 and Foxit Reader is preferred.

Qualifications

• Experience with PCM claims intake processes and SOPs.
• Strong written and verbal communication skills required.
• Attention to detail and ability to follow SOPs.

Responsibilities

• Claim setup for Property (Pet) and Casualty; review intake documents.
• Route claims to onshore adjusters and ensure timely processing.
• Send acknowledgments and maintain professional stakeholder communication.
• Utilize W5 and related claims systems; review documents with Foxit Reader.
• Meet 95% quality accuracy and weekly production targets.

Skills

Customer service orientation

Communication skills

Attention to detail

SOP adherence

Insurance claims experience

Job description

Application Deadline

31 October 2026

Department

Administration

Location

Pune

Description

The primary function of this role is to support the PCM Claims Intake process by accurately setting up claims, reviewing intake documentation, routing claims to the appropriate adjusters, and maintaining service quality standards.

Key Responsibilities

Claim Setup and Intake Processing

• Perform claim setup activities for Property (Pet) and Casualty claims as per SOP.
• Review claim submission documents, emails, and supporting information.
• Run loss reports as required by SOP.

Assignment and Routing Responsibilities

• Assign claims to onshore claim adjusters as per SOP
• Ensure timely claim routing and workflow management

Communication Responsibilities

• Send acknowledgment (ACK) letters to onshore teams for review.
• Maintain professional communication with stakeholders.

Systems and Documentation Requirements

• Utilize W5 and related claims systems.
• Review policy documents using Foxit Reader

Escalation Procedures

• Team Lead/Manager Pune Team
• AVP Operations Pune Team
• VP Operations Pune Team

Reporting and Quality Expectations

• Maintain 95% quality accuracy.
• Meet weekly production targets.
• Weekly production and accuracy reports shared by Team Lead/Manager.

Cross-Training and Backup Responsibilities

• Actively participates in cross-training and provides backup support across BAU processes, ensuring business continuity, operational flexibility, and consistent service delivery during team absences or peak workload periods.

Skills, Knowledge And Expertise

• Professional, positive, and customer-focused attitude.
• Strong written and verbal communication skills.
• Attention to detail and ability to follow SOPs.
• Ability to manage multiple priorities and meet production targets.
• Prior insurance claims experience preferred.