Group Product Manager

Spinny; Gurugram District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Spinny is seeking a Group Product Manager for GoMechanic in Gurugram, India. You will own the product strategy driving customer acquisition and service quality within a leading marketplace. The ideal candidate should have 7-10 years of product management experience and a track record in enhancing customer engagement and retention metrics.

This role requires working closely with various teams to optimize service delivery and improve booking processes. Join Spinny to redefine how car owners experience servicing!

Qualifications

• 7–10 years in product management, including 1–2 years leading a team.
• Hands-on experience with user research and A/B testing.
• Strong analytical mindset and ability to translate business goals.

Responsibilities

• Lead the end-to-end product strategy for GoMechanic.
• Build platforms to enhance service discovery and pricing transparency.
• Define and track key success metrics like booking conversion.

Skills

Product management

User research

Data-driven decision-making

Marketplace strategy

Analytical mindset

Job description

Spinny | Job Description – Group Product Manager - GoMechanic

Spinny is India’s most trusted full-stack platform for buying and selling cars - backed by marquee investors including Tiger Global, Accel, Elevation Capital, ADQ and Westbridge Capital. Our mission is simple but ambitious: to bring trust, transparency, and delight back into the entire car ownership experience. With operations across 80+ cities and over a million customers served, we’re now entering our next phase of growth - scaling our platform, deepening customer engagement, and expanding across the car ownership spectrum.

Our recent acquisition of GoMechanic - India’s largest car service and maintenance network - marks a defining step in that journey, bringing the post-purchase ownership experience into the Spinny ecosystem. If you’re passionate about building category-defining experiences, leading high-impact teams, and using technology to reimagine a traditional industry, you’ll feel right at home!

Role

At Spinny, GoMechanic is our consumer car servicing and maintenance platform - connecting car owners with a trusted network of certified workshops for periodic servicing, repairs, detailing, and value-added services. Following its integration into the Spinny ecosystem, GoMechanic is positioned to redefine how millions of Indian car owners experience servicing - with transparent pricing, reliable quality, and a seamless digital journey.

As the Group Product Manager for GoMechanic, you’ll own the product charter that powers this marketplace - driving customer acquisition, service quality, workshop efficiency, and lifetime value at scale. This role demands a strong product sense, a marketplace-first mindset, and deep comfort with data, experimentation, and growth.

What You’ll Own

• Lead the end-to-end product strategy for GoMechanic - from customer discovery and service booking to workshop fulfillment and post-service engagement.
• Build and scale platforms that enhance service discovery, pricing transparency, and repeat bookings for customers, while improving workshop utilization and SLA adherence on the supply side.
• Partner closely with Business, Operations, and Engineering to drive booking liquidity, optimize workshop matching, and improve service turnaround times.
• Define and track key success metrics like - booking conversion, customer NPS, repeat service rate, average order value, workshop utilization, SLA compliance, and first-time-fix rate.
• Use experimentation, segmentation, and other insights to improve customer retention and cross-sell into categories like detailing, insurance, accessories, and roadside assistance.
• Build data-driven pricing, diagnostics, and recommendation systems that balance customer value with workshop margins and throughput.
• Conduct competitive and market analysis to anticipate trends in the car aftermarket and services ecosystem and evolve our product strategy.
• Lead PMs, set product vision, and build a culture centered on impact, learning, and ownership.

What Makes You a Fit

• 7–10 years in product management, including 1–2 years leading a team and/or vertical.
• Hands‑on experience with user research, product discovery, and A/B experimentation to inform roadmap decisions.
• Strong analytical mindset - adept at translating business goals into scalable product frameworks.
• Proven experience improving conversion, engagement, or retention metrics through product‑led initiatives.
• Track record of mentoring PMs and fostering a product culture of data‑driven decision‑making and continuous improvement.
• Prior exposure to leading consumer marketplaces, aggregator/services businesses, or two‑sided platforms with offline fulfillment (e.g., home services, mobility, healthtech, foodtech) is a plus.

Why Spinny

• You’ll define and scale the product that extends Spinny’s relationship with customers well beyond the point of purchase - directly impacting lifetime value and profitability.
• You’ll work with high‑ownership teams solving complex marketplace and offline‑fulfillment challenges on a national scale.
• You’ll shape how millions of Indian car owners experience servicing - building trust, transparency, and delight into every visit to the workshop.