City Lead - Bangalore

New Trends Commerce Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading e-commerce provider is seeking a City Lead to oversee a team focused on onboarding sellers across multiple cities in India. The role requires strong leadership and data analysis skills, with a minimum of 4 years in sales or field operations. Candidates should have excellent communication and problem-solving abilities. This is a full-time position with opportunities for career growth in a dynamic market environment.

Qualifications

• Minimum 4 years of experience in sales or field operations, with at least 2 years in a team lead or people manager role.
• Comfortable working with data and proficient in basic to intermediate Excel functions.
• Good knowledge of the local market and seller landscape.
• Excellent communication, problem-solving, and convincing skills.
• Ability to work under pressure and meet targets.
• Experience with online selling platforms is preferred but not mandatory.

Responsibilities

• Lead a team of 10-12 feet-on-street executives to achieve Seller onboarding goals.
• Plan and assign market routes and seller targeting for the frontline team.
• Ensure team identifies the right products and brings sellers onto the marketplace.
• Track and review Seller onboarding and performance metrics.
• Provide guidance on onboarding processes and catalogue creation.
• Conduct regular market visits to monitor quality of onboarding.
• Resolve seller escalations and ensure smooth post-launch support.
• Coordinate with stakeholders for training and process improvements.
• Own career growth and performance management for the assigned team.

Job description

Overview

New Trends Commerce Private Limited ("New Trends Commerce") is a Poddar Group entity with investment from Amazon. New Trends Commerce provides seller acquisition and onboarding services to Amazon, focusing on Tier-II markets. The company targets categories such as apparels, fashion jewellery, fashion accessories, home improvement, home & living, home & kitchen and beauty, and emphasizes data-driven decision making and a commitment to customer satisfaction. Learning and development are encouraged.

Job Description – City Lead (Selection Onboarding Program)

Employment Type: Full-time (Six Days Work week) | Reports to: Business Lead/Program Manager

Role Summary

The City Lead will manage and guide a team of Selection Onboarding Executives responsible for identifying and onboarding sellers for Amazon.in in assigned product categories. This role involves planning daily market activities, monitoring performance, ensuring targets are met, and providing on-ground support to the team. The City Lead will also act as the main point of contact for local operations and coordinate with regional leadership.

Key Responsibilities

• Lead a team of 10-12 feet-on-street executives (Selection Onboarding executives) spread across multiple cities to achieve Seller and Selection onboarding, Seller Success and Gross Merchandise Sales (GMS) goals for the assigned geography (1-3 states)
• Plan and assign market routes and seller targeting for the frontline team
• Ensure the team identifies the right products (selection) in given categories and brings sellers who can sell them onto the marketplace
• Track and review daily, weekly, and monthly Seller & Selection onboarding, Seller Success & GMS performance at FOS level
• Provide guidance and unblock FOS on the onboarding processes, catalogue creation, and Seller handholding
• Conduct regular market visits with FOS to monitor quality of onboarding and coach them on field practices
• Resolve seller escalations and ensure smooth post-launch support
• Coordinate with stakeholders for training, policy updates, and process improvements
• Own career growth and performance management for the assigned team

Experience & Skills Required

• Minimum 4 years of experience in sales or field operations, with at least 2 years in a team lead or people manager role
• Comfortable working with data and proficient in basic to intermediate Excel functions
• Good knowledge of the local market and seller landscape
• Excellent communication, problem-solving, and convincing skills
• Ability to work under pressure and meet targets
• Experience with online selling platforms is preferred but not mandatory

Disclaimer: Clicktech and New Trends Commerce are equal opportunities employers. We believe employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Business Development, and Strategy/Planning

Industries

• Internet Marketplace Platforms, Food and Beverage Retail, and Retail

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