City Lead

Khushaali; Mangaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Khushaali in Mangaluru is seeking a field-based Operations Lead to build and manage our service provider network and coordinate elder care teams.

The role requires graduate qualification, 2-5+ years in community-facing roles, fluent English, Kannada and Tulu, with Malayalam/Beary preferred. You will oversee recruitment, vetting, onboarding, scheduling, and safety reporting, including police verification and data protection.

Qualifications

• Graduate in any discipline.
• 2-5+ years in field-based, community-facing or target-carrying roles (NGO, microfinance, education admin).
• Fluent English, Kannada and Tulu; Malayalam/Beary preferred.
• Own a two-wheeler with valid license; smartphone; comfortable with Google Forms/Sheets and WhatsApp Business.

Responsibilities

• Build and lead the service provider network.
• Onboard elders and families; match based on language, location, gender preference and interests.
• Run daily operations; manage weekly visit schedule; confirm visits and review reports.

Skills

Fluent English

Kannada

Tulu

Communication

Coordination

Leadership

Patience

Community outreach

Education

Graduate in any discipline

2-5+ years field-based experience

Tools

Google Forms

Google Sheets

WhatsApp Business

Smartphone

Job description

1 Build and lead the service provider network

• Recruit suitable companions through colleges, homemaker groups, retired-teacher associations and community networks


• Run the full vetting process: application screening, in-person interviews, reference checks, police verification and training


• Deliver induction training and mentor the team on an ongoing basis

2 Onboard elders and families

• Conduct the elder consent conversation in Kannada or Tulu before any service begins


• Match each elder to the right companion on language, location, gender preference and shared interests


• Personally lead the first introduction visit with the family joining by video call

3 Run daily operations

• Build and manage the weekly visit schedule


• Confirm every visit in advance with both parties


• Verify visit check-ins and review every visit report for quality before it reaches the family


• Coordinate birthday and festival celebrations with local vendors

4 Quality, safety and reporting

• Own the emergency and escalation protocol


• Report incidents immediately


• Maintain accurate records on Google Sheets and Forms


• Protect all family and elder data


• Send a daily written update to the founder and attend a weekly video review call

5 Local outreach

• Open relationships with senior-citizen forums, resident associations, community committees, clubs and alumni networks to build local awareness

Graduate, any discipline

2-5+ years in a field-based, community-facing or target-carrying role (NGO, microfinance, insurance, hospital/hotel front office, education admin)

Fluent English, Kannada and Tulu; and preferred Malayalam, Beary and other language expertise.

Preferred Own two-wheeler + valid license; smartphone; comfortable with Google Forms/Sheets and WhatsApp Business

Resident of the corridor (Mangalore, Moodbidri, Udupi, Manipal); willing to complete police verification

Genuine patience with elderly people