City Lead

Spinny; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Spinny in India is seeking a results-driven Operations Lead to manage on-ground G1 supply operations across evaluation, delivery and documentation, while scaling the G3 B2B channel. You will drive KPI fulfilment, SOP adherence, and cross-functional collaboration with sales and logistics teams.

The role requires 3–6 years of execution-focused experience, strong stakeholder management, and leadership of 15–20+ professionals.

Qualifications

• 3-6 years of professional work experience, preferably in a high growth startup/ FMCG/ FMCD in an execution driven role.
• Strong stakeholder management skills.
• Excellent written, communication, research, and analytical skills.
• Ability to think creatively about business problems and come up with solutions.
• Demonstrated leadership ability to lead teams of at least 15-20 members.

Responsibilities

• Lead Ground Operations (G1 Supply): Oversee evaluation, delivery, documentation, and logistics for the G1 channel with KPI fulfilment and SOP adherence.
• Scale G3 Channel (B2B Supply): Own end-to-end funnel, drive growth and P&L, expand partnerships with dealerships, and manage a team of Business Development Managers.

Skills

Stakeholder Mgmt

Written & Verbal Communication

Analytical Skills

Creative Problem Solving

Team Leadership

Job description

ABOUT SPINNY

Spinny is an online to offline used car retail platform that is re-imagining the used car buying experience in India. Spinny was featured in the '50 Hot Tech Companies Globally' by Crunchbase in 2019. The core team consists of Top Tier college graduates with professional experience of working in venture capital, investment banking, management consulting, and e-commerce industries.

We are backed by top venture capital firms Tiger Global, Accel Partners, Elevation Capital, & Blume Ventures. For virtual experience, visit - www.spinny.com

We operate through two key sales channels Spinny Retail and Spinny Partners (B2B Auction platform).

• Retail: We purchase used cars on our inventory, refurbish them at our owned workshops, and sell them through our retail outlets in Hub and Park formats
• Auction: We enable digital auctions for used car dealers based on in-house inspection reports. Prices are offered to sellers only after a confirmed dealer bid, ensuring minimal inventory risk.

The Supply vertical (car procurement) is common to both channels. Every incoming car runs through the Auction platform for the best price discovery, leveraging our network of 10,000+ channel partners, including Spinny Retail.

SUPPLY CHANNELS

We operate two primary procurement channels:

• G1 (Online C2B): Direct sellers who connect with Spinny digitally
• G3 (Offline B2B): Partnerships with new car dealerships, OEMs, leasing companies and corporate sellers

G1 SUPPLY FUNNEL

1. Lead Generation: Through Spinnys digital platforms (website and app)

2. Inside Supply: A telecalling team that qualifies leads and schedules car evaluations at the customers preferred time and location

3. Inspection Ops: A fleet of technical evaluators who work in defined slots, moving from one scheduled evaluation to another. Each evaluator starts and ends their day from their home location

4. Closure: A tele-sales team responsible for price negotiation with sellers. They attempt to bridge price gaps by collaborating with sales teams, and schedule delivery once the price is agreed

5. Delivery Ops: A team of drivers and documentation agents who manage the final pickup, verify documentation, and trigger payment upon approval.

KEY RESPONSIBILITIES

1. Lead Ground Operations (G1 Supply):

• Oversee evaluation, delivery, documentation, and logistics for the G1 channel
• Drive key operational KPIs including fulfilment of scheduled evaluations and deliveries, operational SOP adherence, and quality metrics
• Manage hiring, training, daily operational planning and performance monitoring for the on-ground fleet

2. Scale G3 Channel (B2B Supply):

• Own the end-to-end funnel for the G3 channel from lead generation to final delivery and price negotiations
• Lead growth and P&L for the G3 vertical in the respective geography
• Develop and execute strategies to expand partnerships with new car dealerships to maximise procurements from the exchange enquiries
• Manage a team of Business Development Managers (BDMs) responsible for relationship management and lead generation

REQUIREMENTS

• 3-6 yrs. of professional work experience, preferably have worked at a high growth startup/FMCG/FMCD in an execution driven role.
• Good stakeholder management skills.
• Excellent written, communication, research, and analytical skills.
• Ability to think creatively about business problems and come up with solutions.
• Previous team management/leadership ability to lead teams of at least 15-20 members.