CIDM Specialist

MWI Buying Group; Pune District; On-site; INR 700,000 - 900,000; Full time

Job summary

AmerisourceBergen India Private Limited seeks a detail-oriented administrator to manage account setup and maintenance for AB/Cencora customers. You will coordinate product access, pricing, and licensing requirements across departments to ensure regulatory compliance and accurate master data.

Responsibilities include handling invoicing issues, price adjustments, and audits, while following approval processes for critical fields.

Qualifications

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience.
• Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years experience with Cencora or like company in customer service, customer maintenance, or administrative position.
• SAP experience required.
• Bachelor’s degree in business administration, operations management, healthcare administration, or a related field required.
• Less than 2 years of experience in customer service operations, contact center coordination, workforce coordination, or related operational support roles with demonstrated agent coordination, scheduling, or administrative functions required.
• Certification in customer relationship management, customer experience, project management, or service management preferred.

Responsibilities

• Manage customer account setup and ongoing maintenance for AB/Cencora customers.
• Handle product access and eligibility for AB/Cencora customers.
• Coordinate with multiple departments for delivery, programs, services, contracts, sales, finance and CSMP.
• Assist with licensure renewals to ensure regulatory compliance (DEA, State Boards, etc.).
• Support issue resolution related to customer master data, pricing, eligibility, and invoicing.
• Ensure approval processes for business-critical fields like COGs are followed.
• Own the customer file and related contracts, routing, pricing, and program setups.
• Maintain data integrity for customer setup, pricing, and contract information.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Verbal & written communication

Analytical skills

MS Office

CRM systems (Salesforce)

ERP systems

Customer service

Drug distribution knowledge

Education

Bachelor’s degree in business administration, operations management, healthcare administration, or related field

Four-year bachelor’s degree or equivalent work experience

Tools

SAP

Salesforce

ERP systems

Job description

Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines.

Job Description

PRIMARY DUTIES & RESPONSIBILITIES

• Responsible for account setup and ongoing maintenance activity for AB/Cencora customers.
• Responsible for managing product access and eligibility for AB/Cencora customers
• Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments.
• Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device.
• Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers.
• Responsible for following approval process for business-critical fields such as COGs.
• Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.
• Ensures data integrity of customer setup, pricing, contract information.
• Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship.
• Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.
• Creates and produces reconciliation and auditing report.
• Utilizes CRM system to track maintenance and new account requests.
• Other duties and responsibilities as assigned.

MINIMUM SKILLS, KNOWLEDGE & ABILITY REQUIREMENTS

• Strong interpersonal skills, organizational skills and attention to detail.
• Ability to communicate effectively both orally and in writing.
• Good analytical skills.
• Working knowledge of standard Microsoft productivity tools.
• Demonstrated history of operating in a professional manner with customers or other associates.
• Excellent analytical skills relative to data analysis and data auditing.
• Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up.
• Demonstrated ability to work independently.
• Preferred knowledge of drug distribution industry or the Cencora organization.
• Experience using ERP Systems and Salesforce or other CRM systems.

EXPERIENCE & EDUCATION REQUIREMENTS

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience.
• Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years experience with Cencora or like company in customer service, customer maintenance, or administrative position.
• SAP experience required.
• Bachelor’s degree in business administration, operations management, healthcare administration, or a related field required.
• Less than 2 years of experience in customer service operations, contact center coordination, workforce coordination, or related operational support roles with demonstrated agent coordination, scheduling, or administrative functions required.
• Certification in customer relationship management, customer experience, project management, or service management preferred.

Ce qu’Cencora offre

Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.

Temps Plein

Affiliated Companies:

• CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Égalité d’accès à l’emploi

AmerisourceBergen s’engage à offrir des possibilités d'accès à l'emploi égales sans égard à l’origine ethnique, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de sexe, aux renseignements génétiques, à la nationalité, à l'âge, aux handicaps, au statut de vétéran ou à l’adhésion à toute autre classe protégée par la loi fédérale, d’État ou locale.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.