CI Tech Operations Specialist

Ather Energy; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ather Energy in Bengaluru is seeking a CI Tech Operations Specialist to own charger firmware and hardware releases from scope freeze through Alpha, Beta and fleet rollout. You will bridge engineering and field teams to keep charging devices alive.

You will analyze field data with SQL on Superset, run diagnostics with Grafana, coordinate with PQ, Engineering and vendors, and help design electrification plans for gated communities and commercial spaces.

Qualifications

• 2-5 years of hands-on experience in firmware release management.
• Experience with hardware releases and OTA deployments.
• Strong data analysis skills using SQL-based tools.

Responsibilities

• Own end-to-end firmware and hardware release cycles for Ather Grid chargers, aligning scope with Product Quality, System Engineering and Dev through Jira; manage Push OTA rollouts from Alpha to Beta to full fleet via GCP.
• Monitor network health using SQL on Superset and Grafana; track message sync delays, auth checks and lag build-up; translate data into actionable dashboards.
• Spot system failure patterns and tool bugs early; drive root cause analysis with field visits and provide diagnostic data for fast fixes.
• Maintain network security by bi-weekly certificate renewal checks and deployments; coordinate secure port access with partner teams.
• Write work instructions for mass deployments; prepare service documentation; train installation and maintenance vendors and Network Control team; handle L2/L3 maintenance and MIS.
• Design electrical distribution schemes to bring charging to gated societies and commercial spaces; balance technical and commercial needs.
• Provide field insights to product development; lead DFS reviews with engineering for new chargers; draft clear firmware release communications.
• Collaborate with scooter business, CQ, PQ, Engineering, Field Ops to align charging with vehicle roadmap and drive cross-functional reviews.

Skills

Firmware Release Management

Data Analysis & SQL

Cross-Functional Coordination

Jira/Issue Tracking

Education

B.E./B.Tech in Electrical or Electronics

Tools

Fleet Commander

Aikaan

GCP

Jira

SQL (Superset)

Grafana

Job description

Reporting to: CI Tech Operations Manager

Team name: Charging Infra Operations

About the Team and the Role:

Behind every Ather ride is a charger that just works. Ather Grid is India's widest two-wheeler fast-charging network, with 5,000+ fast chargers across 395+ cities and a growing footprint in Nepal and Sri Lanka. It grows in step with a fast-scaling scooter business, led by the Rizta's 3 lakh+ sales and mass-market EL platform. The CI Operations team keeps this network healthy and getting smarter, managing the firmware, hardware and backend systems behind every charger.

As a CI Tech Operations Specialist, you will be the bridge between our engineering teams and the field. You will own charger firmware and hardware releases from scope freeze to fleet rollout, find failure patterns in field data, train the vendors and network control teams who keep chargers alive, and design electrification plans that bring charging to gated societies and commercial spaces. If you want to see your work go live on thousands of devices across India, this is your seat.

Responsibilities:

• Own the end-to-end firmware and hardware release cycle for Ather Grid chargers: align scope with Product Quality, System Engineering and Dev through Jira, review DVP and backend SQA reports, and run Push OTA rollouts from Alpha to Beta to the full fleet via GCP.
• Monitor every release and the health of the network using SQL on Superset and Grafana, tracking message sync delays, auth checks and lag build-up, and turn the data into dashboards that reveal failure and usage trends.
• Spot system failure patterns and tool bugs early, drive root cause analysis through field visits, and hand backend and firmware teams the diagnostic data they need for fast fixes.
• Keep the network secure by running bi-weekly certificate renewal checks and deployments through Aikaan and Fleet Commander, and coordinating scheduled secure port access with partner teams.
• Equip the field: write work instructions for mass deployments, prepare service documentation, and train installation and maintenance vendors and the Network Control team; handle L2/L3 maintenance calls and operations MIS.
• Design electrical distribution schemes that bring charging to large gated societies and commercial parking spaces, balancing technical and commercial needs.
• Shape what comes next by carrying field insights into product development, leading Design for Serviceability (DFS) reviews with engineering for new chargers, and drafting clear firmware release communications.
• Work closely with the scooter business, CQ, PQ, Engineering, Field Ops and Business teams to keep charging in step with the vehicle roadmap, lead cross-functional reviews, and deliver on vertical OKRs.

Experience and Qualifications:

• 2-5 years
• B.E./B.Tech in Electrical, Electronics or relevant experience

Must Have Competencies:

• Demonstrate expert-level Firmware Release Management to plan, deploy and monitor OTA releases across a live charger fleet using tools such as Fleet Commander, Aikaan and GCP.
• Apply advanced Data Analysis and SQL skills on Superset, Grafana, Databricks or Metabase to evaluate Alpha/Beta grids, check backend health; diagnose and surface failure patterns and usage trends.
• Bring expert coordination, collaboration and communication skills to align PQ, Engineering, Field Ops, vendors and the scooter business, and to write release notes and work instructions people can act on.
• Combine advanced technical knowledge of chargers, networking and electrical systems with strong project management and Jira-based issue tracking to take releases and bug fixes to closure.

Good to have Competencies:

• Apply basic negotiation skills when working with installation and maintenance vendors and site owners on electrification projects.
• Use basic conflict resolution to settle competing priorities between field, product and engineering teams during releases.
• Bring a basic understanding of electric scooter systems, vehicle/charger OTA and connected features, and how they interact with charging.
• Have basic exposure to electrical load planning and distribution design for residential societies and commercial parking spaces.

Want to know more?

At Ather, we’ve built India’s first intelligent scooter, from scratch. Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience. We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally. Today, our product offerings include the Ather 450X, 450S, 450 Apex, Rizta, Konarc. Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience.

Be You, With Us

The Ather story doesn't write itself - our people do. We believe everyone is equal, but not the same. Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences. We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.