CI Tech Operations Engineer

Ather Energy; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Ather Energy is seeking a CI Tech Ops Engineer to safeguard the reliability of India’s largest two-wheeler charging network. You will monitor charger performance, provide L2 escalation for field technicians, and analyze data to track system health across Public and Semi private chargers.

Join the CI Operations team to drive uptime, deliver insights through dashboards, and collaborate with CQ, PQ, Engineering, Field Ops, and Business teams to maintain a high-quality charging experience for

Formación

• BE/B.Tech in Electrical or Electronics with 2-4 years of related experience.
• Advanced data analytics skills to diagnose system failures and performance issues.
• Strong project management skills and a data-driven execution mindset.
• Excellent coordination and communication to align cross-functional teams and stakeholders.

Responsabilidades

• Monitor charger performance and uptime; track key metrics and communicate with stakeholders.
• Provide L2 escalation support for field technicians and ensure timely ticketing for breakdowns and maintenance.
• Develop ad-hoc dashboards to identify failure and usage trends across the charging network.
• Identify system failure patterns and escalate with corrective actions; monitor Alpha and Beta systems.
• Respond to and close customer escalations, coordinating with Customer Service to address charging concerns.
• Collaborate with CQ, PQ, Engineering, Field Ops, and Business teams to address ongoing challenges and ensure uptime targets are met.

Conocimientos

Data Analytics

Technical Diagnostics

Project Management

Cross-functional Collaboration

Communication Skills

Educación

BE/B.Tech in Electrical/Electronics

Descripción del empleo

Reporting to: CI Tech Operations Manager

Team name: CI Operations

Vertical: CI Business

About the Team and the Role

Behind every Ather ride is a charger that just works. Ather Grid is India's widest two-wheeler fast-charging network, with 5,000+ fast chargers across 395+ cities and a growing footprint in Nepal and Sri Lanka. The CI Operations team keeps this network healthy and getting smarter.

As a CI Tech Ops Engineer, you will be the driving force behind the reliability of our network. You will monitor charger performance, act as the L2 level escalation support for field technicians, and dive deep into data to track system health across Public and Semi private chargers. If you are passionate about maintaining system health, crunching data to find failure trends, and ensuring a seamless charging experience for our customers, this is your seat.

Responsibilities

Operational Monitoring & Troubleshooting: Monitor the charger performance, justify uptime percentages and other key metrics, and manage all related communication with stakeholders.

Field Support & Escalations: Act as L2 level escalation support for field technicians and ensure the timely raising of breakdown and periodic maintenance tickets to the Field systems.

Data & Analytics: Crunch data and develop ad-hoc dashboards to identify failure and usage trends.

System Health: Identify system failure patterns, escalate appropriately, and take necessary corrective actions. Monitor Alpha and Beta systems and support observations on their performance.

Customer Experience: Respond to and close customer escalations. Work closely with the Customer Service team to identify and address charging concerns.

Cross-Functional Collaboration:

Help the Customer Quality team use CI Issue logs to track the failure history of field systems.

Support the Business team with ad-hoc updates regarding down systems.

Work closely with CQ, PQ, Engineering, Field Ops, and Business teams to address ongoing challenges and ensure PAN charger uptime aligns with vertical-level goals.

Team Engagement: Stay connected and up to date with changes in the CI team and the rest of the organization.

Experience and Qualifications:

B.E./B.Tech in Electrical, Electronics with 2-4 years of experience in related job profiles.

Must Have Competencies

Technical & Analytical: Advanced Data Analytics skills and strong Technical knowledge to diagnose and identify system failure patterns.

Execution & Delivery: Strong Project Management skills, proficiency working in a data driven environment, and a proven track record of Managing Tasks, Pursuing goals, and Producing Output.

Communication: Excellent Coordination, Collaboration, and Communication skills to align cross-functional teams and manage stakeholder updates effectively.

Good to have Competencies

Interpersonal Dynamics: Ability to Establish rapport, Interact with people smoothly, and Provide insights.

Adaptability & Composure: Flexibility in Embracing change, Inviting feedback, and Showing Composure during critical escalations.

Stakeholder Management: Basic Negotiating Skills and the ability to Resolve Conflict when navigating competing priorities between teams.

Domain Expansion: Familiarity or basic Networking Skills to support deeper technical troubleshooting.

Want to know more?

At Ather, we’ve built India’s first intelligent scooter, from scratch. Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience. We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally. Today, our product offerings include the Ather 450X, 450S, 450 Apex, Rizta, Konarc. Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience.

Be You, With Us The Ather story doesn't write itself - our people do. We believe everyone is equal, but not the same. Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences. We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.