Chief Technology Officer / IT Head (Uttar Pradesh)

Stream Digital Services; India; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Stream Digital Services in Noida is seeking a Chief Technology Officer to shape the technology strategy, scale platforms, and drive innovation for a fast-growing organization.

You will lead AI adoption, CRM/omnichannel architectures, cloud and security management, and direct a high-impact tech team to support rapid growth.

Qualifications

• Experience leading technology strategy in a growing org.
• Strong experience in BPO / contact center tech.
• Proficient in cloud infra and IT security.
• Hands-on with CRM platforms (Salesforce/Zoho/HubSpot).
• Experience with dialers and IVR systems.
• Proven leadership in large-scale tech environments.

Responsibilities

• Define and execute the technology roadmap aligned with business goals.
• Lead digital transformation initiatives across contact center operations.
• Oversee IT infrastructure, cloud strategy, and cybersecurity.
• Implement and manage CRM, dialer, IVR, and omnichannel platforms.
• Drive automation, AI integration, and data-driven decision-making.
• Build and lead high-performing technology teams.

Skills

Contact Center tech

Cloud platforms

CRM tools

Dialer & IVR tech

Tech leadership

Strategic mindset

Job description

We are looking for a Chief Technology Officer (CTO) to lead our technology strategy, enhance operational efficiency, and build scalable systems for a fast-growing organization.

Location: Noida Sector 65

Key Responsibilities:

• Define and execute the overall technology roadmap aligned with business goals
• Lead digital transformation initiatives across contact center Operations
• Oversee IT infrastructure, cloud strategy, and cybersecurity
• Implement and manage CRM, dialer, IVR, and omnichannel platforms
• Drive automation, AI integration, and data-driven decision-making
• Build and lead high-performing technology teams

Key Skills & Expertise:

• Strong experience in BPO / Contact Center technology
• Expertise in Cloud (AWS/Azure/GCP) and IT infrastructure
• Hands-on with CRM tools (Salesforce/Zoho/HubSpot)
• Experience with dialers (Avaya/Genesys/Vicidial) and IVR systems
• Proven leadership in large-scale technology environments
• Solid strategic and problem-solving mindset

Why Join Us

• Opportunity to lead technology for a growing organization
• High-impact role with leadership visibility
• Collaborative and innovation-driven work culture .