Chief Technology Officer (CTO) - UCaaS CCaaS CPaaS Platforms

Swadesh Mobile; Mumbai; Presencial; INR 6.000.000 - 12.000.000; Jornada completa

Descripción de la vacante

Swadesh Mobile in Mumbai is seeking an experienced Chief Technology Officer to lead our UCaaS, CCaaS and CPaaS platforms. The role owns platform architecture, software development, engineering teams and the technology roadmap, with a focus on product-platform leadership rather than telecom infra.

The CTO will shape cloud-native SaaS architecture, drive AI-enabled features and scale multi-tenant systems, collaborating closely with product, sales and operations to deliver enterprise-grade

Formación

• 12-20+ years in software engineering and technology leadership.
• Experience leading UCaaS/CCaaS/CPaaS products.
• Proven ability to build and scale cloud-based SaaS platforms.
• Strong understanding of SaaS architecture, microservices, APIs, cloud infra and real-time communications.
• Based in Mumbai or willing to relocate to Mumbai.

Responsabilidades

• Lead end-to-end development of UCaaS, CCaaS and CPaaS software platforms.
• Oversee cloud PBX, contact center, dialers, IVR, ACD, SMS platforms and communication APIs.
• Drive product innovation, platform upgrades and new feature development.
• Own platform architecture, source code and engineering quality.
• Lead engineering teams and define roadmaps, processes, and delivery priorities.
• Collaborate with product management and business leadership.

Conocimientos

Technology leadership

Cloud architecture

SaaS platforms

Real-time communications

Herramientas

SIP

WebRTC

VoIP

FreeSWITCH

Kamailio

APIs

Descripción del empleo

We are hiring an experienced Chief Technology Officer (CTO) in Mumbai to lead the technology and product engineering of our UCaaS, CCaaS and CPaaS platforms. You will own platform architecture, software development, engineering teams and the overall technology roadmap. We are looking for a product-platform technology leader, not a telecom infrastructure, NOC, wholesale voice or carrier-routing CTO.

Role & responsibilities

Product & Platform Development

• Lead end-to-end development of UCaaS, CCaaS and CPaaS software platforms.
• Oversee cloud PBX, contact center, dialers, IVR, ACD, SMS platforms and communication APIs.
• Manage development of scalable, multi-tenant SaaS applications.
• Drive product innovation, platform upgrades and new feature development.
• Own platform architecture, source code and engineering quality.

Technology Architecture & Engineering

• Design scalable, secure and highly available cloud communication systems.
• Lead engineering across SIP, WebRTC, VoIP, FreeSWITCH, Kamailio and API-based communications.
• Oversee backend, frontend, DevOps, cloud infrastructure and database architecture.
• Ensure performance, reliability, security and scalability.
• Manage integrations with CRM, ERP, third-party platforms and communication providers.

AI & Automation

• Lead integration of Agentic AI, AI voice agents, conversational AI and intelligent IVR.
• Build AI-powered contact center features such as call transcription, analytics and automated workflows.
• Drive automation across voice, SMS, WhatsApp and omnichannel platforms.

Engineering Leadership

• Build and manage software development, QA, DevOps and product engineering teams.
• Define technology roadmaps, engineering processes and delivery priorities.
• Work closely with product management and business leadership.
• Own delivery timelines, budgets, technical hiring and engineering performance.
• Lead architectural decisions and resolve complex technical challenges.

Preferred candidate profile

• 12-20+ years in software engineering and technology leadership.
• Currently working as CTO, VP Engineering or Head of Engineering in a company that develops UCaaS, CCaaS or CPaaS products.
• Proven experience building and scaling commercial cloud communication platforms.
• Strong understanding of SaaS architecture, microservices, APIs, cloud infrastructure and real-time communications.
• Technical expertise in SIP, WebRTC, VoIP, FreeSWITCH, Kamailio or similar technologies.
• Experience managing large engineering teams and delivering enterprise-grade software products.
• Understanding of AI-powered communication platforms and automation technologies.
• Must be based in Mumbai or willing to relocate and work from Mumbai.

We strongly prefer candidates from companies that develop and own their communication software products: UCaaS platform providers, CCaaS / cloud contact center software companies, CPaaS platform providers, cloud telephony SaaS product companies and omnichannel communication software companies.

Please note: candidates whose experience is limited to telecom carrier operations, wholesale voice trading, NOC, network infrastructure, switch monitoring or traditional IT infrastructure management will not be considered.

Key objective

To lead the development and expansion of our own enterprise-grade UCaaS, CCaaS and CPaaS platforms, strengthen our in-house engineering capabilities, and build scalable, competitive cloud communication products.