Chief Technology Officer

Leadership Tilt; Mumbai; On-site; INR 3,500,000 - 9,000,000; Full time

Job summary

Leadership Tilt is seeking a Chief Technology Officer to own retail, omnichannel, and digital commerce technology, building platforms and customer experiences to support rapid store growth from 12 to 51 outlets. The role is hands-on for the first 6–8 months, transitioning a founder-led culture into a professional organization while preserving trust and values.

Ideal candidates have 12+ years in technology leadership within retail/e-commerce, with a proven track record of scaling platforms and

Qualifications

• 15+ years of technology leadership experience
• Experience building retail/e-commerce platforms from scratch
• Hands-on execution mindset with leadership
• Exposure to multi-location consumer businesses a plus

Responsibilities

• Define and own the retail and digital commerce technology roadmap to support scaling from 12 to 51 stores
• Select and implement POS and store-management systems that scale across a rapidly growing network
• Build or upgrade the e-commerce platform and mobile app for a seamless omnichannel journey
• Implement CRM and loyalty systems suited to a high-trust, high-value jewellery brand
• Build commerce data infrastructure and analytics to support merchandising and expansion decisions
• Partner with the Head of IT on integration with core ERP, infrastructure, and cybersecurity
• Build and lead the retail/commerce technology team from the ground up
• Champion technology adoption and digital transformation across a founder-led organisation

Skills

Technology leadership

Retail/Commerce platforms

Hands-on development

Scalable architectures

Tools

POS systems

CRM platforms

ERP integration

Job description

We are looking for a Chief Technology Officer to own retail, omnichannel, and digital commerce technology — building the platforms and customer experience that will carry the brand through 4x store growth.

Experience: 15+ years

THE ROLE

This is a builder's mandate, not a maintainer's role.

You will spend the first 6–8 months hands-on — doing the groundwork yourself before scaling a team — as you help transition a founder-led culture into a professionally managed one, while preserving the trust and values built over eight decades.

KEY RESPONSIBILITIES

• Define and own the retail and digital commerce technology roadmap to support scaling from 12 to 51 stores
• Select and implement POS and store-management systems that scale across a rapidly growing network
• Build or upgrade the e-commerce platform and mobile app for a seamless omnichannel journey
• Implement CRM and loyalty systems suited to a high-trust, high-value jewellery brand
• Build commerce data infrastructure and analytics to support merchandising and expansion decisions
• Partner with the Head of IT on integration with core ERP, infrastructure, and cybersecurity
• Build and lead the retail/commerce technology team from the ground up
• Champion technology adoption and digital transformation across a founder-led organisation

WHAT WE'RE LOOKING FOR

• 12+ years of progressive technology leadership experience, with 3–5+ years in a CTO/VP Technology (Retail/Commerce) role
• Proven experience building retail or e-commerce technology platforms from scratch
• Experience in retail, e-commerce, luxury, or multi-location consumer businesses; jewellery sector exposure a plus
• Track record supporting rapid, multi-location scale-up (store network expansion)
• Hands‑on, execution‑first mindset with the patience to operate …

WHY JOIN

• Rare opportunity to build a commerce technology charter from zero for a legacy brand entering hypergrowth
• Direct access to founders and top leadership
• High-visibility mandate at a listed, fast-scaling consumer business
• Be part of shaping India's next major pan-India jewellery retail story