Chief Manager - Production Support (Integration)

Euronet Worldwide, Inc.; Thane; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Euronet Worldwide, Inc. is seeking a Chief Manager – Integration (Production Support) in Thane to lead end-to-end production support for card and switch systems.

You will ensure high availability, monitor issues, and drive permanent fixes across multiple platforms. The role requires 12–15 years of relevant experience in prepaid card operations, strong SQL skills, and hands-on tooling for monitoring and troubleshooting.

Qualifications

• Bachelor-level engineering degree required with strong technical foundation.
• Must have hands-on experience in production support and incident handling.
• Experience in card domain operations, wallets, loading, and settlement processes is essential.

Responsibilities

• Lead end-to-end production support operations across the Card and Switch domain.
• Monitor and resolve day-to-day authorization, settlement, chargebacks, and reconciliation issues.
• Act as primary escalation point for incident management and ensure timely permanent fixes.

Skills

Production support

Incident management

Stakeholder management

SQL

Monitoring & troubleshooting

Card domain expertise

Education

BE / BTech

Tools

CMS

Prepaid platforms

Switches

Network interfaces (Visa/Mastercard/RuPay/UPI)

Job description

Title: Chief Manager – Integration (Production Support)

Experience: 12 - 15 Years of relevant experience

Job Location: Thane, India

Responsibilities:

• Lead and manage end-to-end production support operations across the Card and Switch domain, ensuring high availability, stability, and seamless performance of all card systems.
• Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms.
• Act as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes.
• Coordinate effectively with cross-functional teams such as Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams.
• Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem.
• Oversee changes, releases, and patches, ensuring minimal production impact through structured change management.
• Collaborate with vendors and service providers for issue resolution, product enhancements, and performance tuning.
• Drive automation and process improvements to optimize support efficiency and reduce recurring issues.
• Prepare and manage operational dashboards, service metrics, and management reports for leadership review.

Required skillset:

• Possess strong knowledge and hands-on experience in Prepaid Card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management.
• Strong understanding of card domain technologies such as Switches, Card Management Systems (CMS), Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI).
• Excellent communication and stakeholder management skills to interact confidently with clients, internal teams, and senior leadership.
• Hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies.
• Ability to work under pressure, manage critical incidents, and ensure timely service restoration.
• Strong analytical mindset, problem-solving abilities, and attention to detail.
• Proficiency in SQL with the ability to write and optimize complex queries for production investigations, data validation, and analytics.

Qualification:

• BE / BTech
• Technical Certifications will be an advantage

References:

• https://www.euronetworldwide.com/
• https://www.epayworldwide.com/

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