Chatbot_ Interactive Voice Response Specialist

Lumina Datamatics Inc.; Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Lumina Datamatics Inc. is seeking a QA analyst to review chatbot conversation logs and IVR call recordings, identify defects, and highlight patterns in bot or IVR performance. The role focuses on validating issues and ensuring accuracy of defect reports.

The candidate should be ready to work from the office in Andheri East, Mumbai, and align work hours with US timelines. This on-site position emphasizes rigorous analysis and clear communication with cross-functional teams.

Responsibilities

• Review chatbot conversation logs and IVR call recordings.
• Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
• Analyze recurring issues and highlight patterns in bot or IVR performance.
• Validate ML-flagged conversations and confirm defect accuracy.

Job description

Role & responsibilities

• Review chatbot conversation logs and IVR call recordings.
• Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
• Analyze recurring issues and highlight patterns in bot or IVR performance.
• Validate ML-flagged conversations and confirm defect accuracy.

Preferred candidate profile

Ready to do 5 days' Work from Office (Andheri East)

Ready to work as per US timeline