Chat Support Executive | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance is seeking a customer-centric Chat Support specialist to deliver exceptional service through chat channels. You will respond to inquiries, resolve issues, and maintain clear records using CRM tools while staying updated on product information.

The role emphasizes strong written and verbal communication, problem-solving, and teamwork to ensure high customer satisfaction in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, especially chat or non-voice BPO setups.
• Excellent written and verbal communication skills for clear articulation.
• Strong problem-solving ability and critical thinking.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.

Responsibilities

• Provide exceptional customer service via chat, respond to inquiries, resolve issues.
• Address complex customer complaints with strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update product knowledge to offer accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Written communication

Verbal communication

Team collaboration

Tools

CRM software

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.