Chat Support Executive | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support professional to provide exceptional service, quickly resolve inquiries, and maintain detailed records using CRM tools. You will collaborate with internal teams to enhance the overall customer experience and stay updated on product knowledge to deliver accurate information.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment to achieve high customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably in chat or non-voice BPO environments.
• Excellent written and verbal communication skills with clarity in expression.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced setting.
• Proficiency with CRM software and support tools.

Responsibilities

• Provide exceptional customer service via chat, addressing inquiries and resolving issues professionally.
• Use strong problem-solving skills to handle complex complaints and concerns.
• Collaborate with internal teams to resolve customer issues and improve experience.
• Maintain accurate records of interactions in CRM系统.
• Continuously update knowledge of products and services to offer accurate information.
• Work effectively in a team to meet customer satisfaction goals.

Skills

Customer service

Chat support

Problem-solving

Written communication

Verbal communication

Team collaboration

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.