Chat Support Executive - Freshers

Docdort; Thane; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Travel Allowance

Training Provided

Job summary

Docdort in Navi Mumbai is seeking a Chat Support Executive to join our customer service team in Airoli. You will handle chat queries, provide solutions, and ensure a timely response, using excellent English communication.

The role is full-time, based on-site in Airoli, with rotational shifts and a monthly in-hand salary of ₹18,000–₹26,000 plus travel allowance. Freshers are welcome and training will be provided to help you grow in a supportive environment.

Qualifications

• Freshers or candidates with up to 2 years of experience.
• Fluent English communication is mandatory.
• Good written and verbal communication skills.
• Basic computer knowledge and typing skills.
• Willing to work from Airoli, Navi Mumbai and in rotational shifts.

Responsibilities

• Handle customer queries and provide solutions through chat support.
• Respond to customers professionally within the required turnaround time.
• Understand customer concerns and resolve issues effectively.
• Maintain accurate records of customer interactions.
• Follow company processes, quality standards and guidelines.
• Escalate complex issues to the appropriate team when required.
• Maintain a high level of customer satisfaction and service quality.

Skills

Fluent English

Written & verbal communication

Typing skills

Basic computer knowledge

Customer support

Job description

Chat Support Executive – Airoli, Navi Mumbai

Location: Airoli, Navi Mumbai

Experience: Freshers to 2 Years

Salary: ₹18,000 – ₹26,000 per month (In-hand) + Travel Allowance

Employment Type: Full-time

Job Description

We are looking for Chat Support Executives to join our team in Airoli, Navi Mumbai. The ideal candidate should have excellent English communication skills and be comfortable handling customer queries through chat and other support channels.

Key Responsibilities

• Handle customer queries and provide appropriate solutions through chat support.
• Respond to customers professionally and within the required turnaround time.
• Understand customer concerns and resolve issues effectively.
• Maintain accurate records of customer interactions.
• Follow company processes, quality standards, and communication guidelines.
• Escalate complex issues to the appropriate team when required.
• Maintain a high level of customer satisfaction and service quality.

Requirements

• Freshers and candidates with up to 2 years of experience can apply.
• Fluent English communication is mandatory.
• Good written and verbal communication skills.
• Basic computer knowledge and typing skills.
• Comfortable working in a customer-support environment.
• Ability to work in rotational shifts, if required.
• Candidates should be willing to work from the Airoli, Navi Mumbai location.

Compensation & Benefits

• ₹18,000 – ₹26,000 in-hand per month
• Travel Allowance as per company policy
• Opportunity to build a career in customer support.
• Training and on-the-job learning provided.

Skills: chat,english grammar,english,chat process,customer,customer support,communication,communication skills