Chat Support Executive

Talent Acquaintance; Indore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Indore, India is seeking a customer support specialist to respond to inquiries and resolve issues with professionalism. You will provide timely product information and collaborate with internal teams to enhance the customer experience, while maintaining strong product knowledge.

The role requires excellent communication, the ability to multitask across chats, and adaptability to changing processes, with a focus on meeting performance metrics and delivering accurate

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication

Multitasking

Problem solving

Attention to detail

Adaptability

Computer skills

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.