Chat Support Executive

Talent Acquaintance; Kolkata District; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance is seeking a customer support representative to assist customers via chat. You will respond to inquiries, provide timely and accurate product information, and address concerns with professionalism and courtesy.

You will use problem-solving skills to resolve issues, collaborate with internal teams to improve the customer experience, stay updated on product knowledge, and maintain high accuracy while handling multiple chats in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Meet or exceed performance metrics such as first call resolution and CSAT.

Skills

Communication skills

Multitasking

Problem solving

Adaptability

Attention to detail

Tools

Software proficiency

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.