Chat Support Executive

Talent Acquaintance; Coimbatore District; On-site; INR 240,000 - 300,000; Full time

Job summary

Talent Acquaintance in Coimbatore, India, is seeking a customer support specialist to respond to inquiries and resolve issues professionally, providing timely and accurate information about products or services.

The role emphasizes problem-solving, collaboration with internal teams, maintaining high product knowledge, and consistently meeting performance metrics such as first contact resolution and customer satisfaction scores.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Adapt to changing processes and procedures.
• Strong attention to detail and maintain accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication skills

Multitasking in chats

Problem-solving

Tech proficiency

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.