Chat Support

Adaptavant Technology Solutions Pvt Ltd; Chennai District; Hybrid; INR 250,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

On-site twice weekly

Job summary

Adaptavant Technology Solutions Pvt Ltd is seeking a motivated chat support specialist in Chennai to engage customers via web chat. You will educate customers about products and services, handle escalations when needed, and strive to meet KPIs within the team cadence.

The role requires 0–1 year of relevant experience, excellent communication, fast typing, and the ability to multitask across multiple conversations in a hybrid office setting with night shifts.

Qualifications

• Willing to visit office twice a week (Hybrid Model).
• 0–1 years of experience in chat or customer-facing roles.
• Exceptional oral and written communication skills.
• Passion towards amazing customer experience.
• Excellent typing skills including speed and accuracy.
• Ability to multitask and manage multiple conversations simultaneously.
• Willing to work in rotational night shifts.
• Flexibility to work in night shifts.
• Good analytical and interpretational skills.
• Attention to detail.

Responsibilities

• Handle customer queries primarily via web chat.
• Educate current customers and potential customers on products and services.
• Should be willing to handle customer escalations and calls when needed.
• Achieve the KPI’S and objectives in the cadence set by the team.
• Building connection/rapport to personalise the chat conversation.
• Be an active and responsible team member in all aspects of work.

Skills

Communication skills

Typing speed

Multitasking

Night shift willingness

Team collaboration

Job description

• Handle customer queries primarily via web chat.
• Educate current customers and potential customers on products and services.
• Should be willing to handle customer escalations and calls when need persists.
• Achieve the KPI’S and objectives in the cadence set by the team.
• Building connection/rapport to personalise the chat conversation.
• Be an active and responsible team member in all aspects of work.

Roles & responsibilities

• Handle customer queries primarily via web chat.
• Educate current customers and potential customers on products and services.
• Should be willing to handle customer escalations and calls when need persists.
• Achieve the KPI’S and objectives in the cadence set by the team.
• Building connection/rapport to personalise the chat conversation.
• Be an active and responsible team member in all aspects of work.

Must have

• Willing to visit office twice a week (Hybrid Model)
• 0-1 years of experience in chat or customer facing roles.
• Exceptional oral and written communication skills.
• Passion towards amazing customer experience.
• Excellent typing skills including speed and accuracy.
• Ability to multitask and manage multiple conversations simultaneously.
• Willing to work in rotational night shifts.
• Flexibility to work in night shifts.
• Good analytical and interpretational skills.
• Attention to detail.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!