Chat Process Executive | International BPO | Non Voice process

Talent Acquaintance; Chandigarh; Presencial; INR 250.000 - 360.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in India is seeking a customer support professional to handle inquiries, provide product information, and build lasting relationships with customers. You will work across teams to resolve issues, maintaining high product knowledge and courteous communication.

Key strengths include clear communication, problem solving, attention to detail, adaptability, and a collaborative attitude to meet quality, service, and sales targets in a fast-paced environment.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conocimientos

Communication

Interpersonal skills

Problem solving

Analytical skills

Attention to detail

Tech proficiency

Teamwork

Adaptability

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.