Chat Process Executive | International BPO | Non Voice process

Talent Acquaintance; Ahmedabad District; Sur place; INR 300 000 - 500 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-centric professional to manage inquiries and resolve issues with courtesy. You will provide accurate product information and build lasting relationships with customers.

The role requires strong communication, problem-solving, and the ability to work well within a fast-paced environment while collaborating with internal teams to meet performance metrics and sales goals.

Qualifications

• Excellent communication and interpersonal abilities are essential for customer interactions.
• Strong problem-solving and analytical skills to identify issues and provide solutions.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Able to work well in teams and collaborate across departments.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving & analytical

Teamwork & collaboration

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.