Chat And Email Support Executive

Talent Acquaintance; Khordha; On-site; INR 240,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to handle inquiries, provide accurate product information, and build strong customer relationships. You will collaborate with internal teams to resolve complex issues while maintaining up-to-date product knowledge and striving to exceed quality and sales targets.

The role emphasizes courteous communication, multitasking, and adaptability in a fast-paced environment, with a focus on delivering long-term customer satisfaction and

Qualifications

• Must have excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Attention to detail

Computer skills

Adaptability

Teamwork

Positive attitude

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.