Chat And Email Support Executive

Talent Acquaintance; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Hyderabad, Telangana is seeking a customer support professional to handle inquiries with courtesy and provide accurate information about products and services, helping customers find solutions.

You will build strong relationships, collaborate with internal teams to resolve complex issues, and maintain high product knowledge while aiming to meet quality metrics and sales goals in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Teamwork

Adaptability

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.