Chat And Email Support Executive

Talent Acquaintance; Mumbai; On-site; INR 350,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to handle inquiries, provide accurate product information, and foster lasting customer relationships. The role emphasizes courteous communication and collaborative problem solving in a fast-paced environment.

You will work with internal teams to resolve complex issues, maintain product knowledge, and strive to meet quality and sales targets. This position suits someone with strong communication, teamwork, and adaptability abilities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Able to adapt to changing priorities.
• Strong teamwork and collaboration skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Fast-paced environment

Problem solving

Attention to detail

Teamwork

Computer proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.