Channel Sales/Franchise Sales- Senior Associate/Assistant Manager

Delhivery; Mumbai; Sur place; INR 2 400 000 - 4 000 000; Plein temps

Résumé du poste

Delhivery is seeking a seasoned strategic leader to drive growth and performance of its franchise and channel network in Mumbai. You will lead franchise acquisition, onboarding, partner success, and revenue expansion, shaping initiatives that scale profitability and operational efficiency.

This role requires 5+ years in Business Development or Channel Sales across FMCG, logistics, or related sectors, with strong leadership, negotiation, and analytics.

Qualifications

• Minimum 5+ years in Business Development, Channel Sales or Franchise sales, or Multi-Unit Operations within FMCG, retail, food, logistics, or telecom.
• Strong leadership, stakeholder management, strategic planning, communication, negotiation, and analytical capabilities.

Responsabilités

• Strategic Acquisition Planning: design and execute a franchise/channel acquisition strategy aligned with growth targets.
• Pipeline Leadership: oversee the full acquisition funnel and drive timely conversions.
• Market Penetration: identify high-potential markets and expansion zones with growth plans.
• Channel Diversification: leverage digital, on-ground, partnerships to expand reach and lead quality.
• End-to-End Launch Ownership: lead onboarding and go-live of new franchise stores with SOPs and compliance.
• Scale Management: ensure onboarding of franchise stores per month while maintaining quality.
• Capability Building: establish training, enablement, and support frameworks for partners.
• Portfolio Management: oversee franchise performance and drive profitability with data-driven insights.
• Retention & Engagement: develop retention programs and strengthen partner relationships.

Connaissances

Leadership

Stakeholder management

Strategic planning

Negotiation

Analytical capabilities

Communication

Description du poste

We are looking for a seasoned and strategic professional to spearhead the growth and performance of our franchise or channel network. This role provides end-to-end leadership across franchise acquisition, onboarding, partner success, and revenue expansion. You will drive high-impact initiatives, strengthen operational efficiency, and play a key part in scaling the network by onboarding new franchise/Channel partners improving partner productivity while ensuring sustainable profitability.

Key Responsibilities

• Strategic Acquisition Planning: Design and execute a comprehensive franchise or channel acquisition strategy aligned with organizational growth targets.
• Pipeline Leadership: Oversee and optimize the full acquisition funnel, ensuring consistent inflow of high-quality prospects and timely conversions.
• Market Penetration: Identify high-potential markets and expansion zones, developing region-specific growth plans.
• Channel Diversification: Leverage digital, on-ground, partnerships, and referral ecosystems to expand franchise reach and strengthen lead quality.
• End-to-End Launch Ownership: Lead the onboarding and operational go-live of new franchise stores, ensuring all SOPs, processes, and compliance standards are met.
• Scale Management: Ensure successful onboarding of franchise stores per month, maintaining quality and standardization at scale.
• Capability Building: Establish robust training, enablement, and support frameworks to set new franchise partners up for long-term success.
• Portfolio Management: Oversee performance of the entire franchise portfolio, using data-driven insights to enhance store productivity and profitability.
• Retention & Engagement: Develop franchise retention programs, strengthen partner relationships, and proactively resolve operational challenges.
• Business Growth Initiatives: Drive revenue optimization initiatives, implement performance-improvement plans, and roll out business interventions to support consistent growth.
• Operational Excellence: Ensure adherence to brand standards, operational guidelines, and customer experience expectations across all franchise stores.

Qualifications

• Experience: Minimum 5+ years in Business Development, Channel Sales or Franchise sales, or Multi-Unit Operations within FMCG, retail, food, logistics, or telecom
• Skills: Strong leadership, stakeholder management, strategic planning, communication, negotiation, and analytical capabilities.