CFCO - 1429 Operations Analyst

Softobiz; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Softobiz is seeking a Tier 1 Operations Analyst to join the FMG operations team in Hyderabad. The role requires executing end‑to‑end Procure‑to‑Pay transactions while ensuring accuracy and efficiency. Ideal candidates will possess analytical skills and a degree in Business or related fields.

The position involves maintaining data quality, identifying exceptions, and meeting KPIs within a structured environment. Flexibility with rotating shifts to support global operations is essential.

Qualifications

• 2–3 years of experience in a P2P / supply chain function as an analyst.
• Strong analytical and numerical skills with attention to detail.
• Excellent written and verbal communication skills in English.

Responsibilities

• Execute end‑to‑end P2P processes on the tech platform.
• Identify transactions that fall outside SOP scope.
• Maintain high data accuracy across all transactions processed.

Skills

Analytical skills

Attention to detail

Communication skills

Teamwork

Education

Bachelor's degree in Business, Supply Chain, Finance, or Economics

Tools

Enterprise systems

Ascend platform

Job description

Role Overview

The Tier 1 Operations Analyst is a core member of the FMG operations team, a globally distributed group that keeps our customers’ supply chain engine running 24×7. Working within a small pod of 3–4 people, the role processes end‑to‑end Procure‑to‑Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands‑on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.

Experience

2 – 4 Years

Location

Mohali / Kochi / Hyderabad

Key Responsibilities

Transaction Processing

• Execute end‑to‑end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
• Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
• Handle happy‑path transactions and resolve minor exceptions (e.g., price variances within threshold, data corrections) without escalation

Exception Identification & Escalation

• Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with clear documentation of the issue, actions taken, and recommended resolution
• Categorise and log exceptions accurately to support root cause analysis and continuous improvement

Shift Handoff & Continuity

• Participate in structured shift handoffs, documenting open items, in‑progress work, and context notes for the incoming pod
• Ensure seamless 24×7 operational continuity across global time zones with zero dropped tasks

Data Quality & Compliance

• Maintain high data accuracy across all transactions processed on the tech platform
• Adhere to FMG’s data governance standards and customer compliance requirements
• Flag data quality issues or system anomalies to the Team Lead promptly

Performance & Reporting

• Meet individual and pod‑level KPIs including transaction volumes, accuracy rates, cycle times, and SLA adherence
• Contribute to daily operational reporting and dashboard updates

Requirements & Qualifications

• Bachelor's degree or equivalent in Business, Supply Chain, Finance, Economics, or related discipline
• 2–3 years of experience in a P2P / supply chain function as an analyst
• Strong analytical and numerical skills with attention to detail
• Excellent written and verbal communication skills in English
• Comfortable working in a structured, process‑driven environment with clear SOPs
• Ability to work rotating shifts to support the follow‑the‑sun operating model
• Proficiency with enterprise systems and willingness to learn the Ascend platform quickly
• Team player who thrives in small, close‑knit pods

Desirable

• Experience working in a global or multi‑time zone team environment

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.