Centre Head

Niva Bupa Health Insurance; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Niva Bupa Health Insurance is looking for a Centre Head to lead daily operations in their Telesales center. The role requires strong team management skills and an active approach to driving business outcomes and customer engagement.

The ideal candidate will have experience in Telesales, possess strong negotiation and problem-solving skills, and maintain a customer-focused approach while adhering to industry standards.

Qualifications

• Experience in team management and business outcomes in a Telesales setup.
• Active approach in issue resolution and strong communication.
• Understanding of insurance products and industry standards.

Responsibilities

• Running the team daily and driving business outcomes.
• Training and managing the team on products and processes.
• Maintaining customer engagement and relationships.

Skills

Interpersonal Skills

Negotiation Skills

Product Knowledge

Problem-Solving

Customer Focus

Education

Graduate & Post Graduate (In Any Field)

Tools

Telesales Setup

Job description

Job Title: Centre Head

Location: Kolkata

Reports to: Area Manager

Category: Institutional Sales

Reporting Level: M7

Our Purpose

At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instills confidence and puts control back in their hands--just the way they want every moment of their life to be.

Our Values

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in‑house claims processing, under‑writing and servicing. Our goal is to achieve more than 10000 Cr GWP by 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims to become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially‑abled professionals to join our team.

Key Roles & Responsibilities

• Daily Floor Management & Business Outcomes: Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center.
• Understand all organization’s products, services, procedures and guidelines and communicate them to all team members.
• Team management of authorized verifiers and Relationship Managers for the allocated centre.
• Training & Quality: Partner relationship on MBHI products, processes, guidelines including soft skills to drive sales of Max Bupa Health Insurance solutions.
• Ensure adherence to industry standards, active engagement, facilitate customer calls on phone especially for critical customers (ticket size, escalations etc) and maintain active engagements.
• Relationship and stakeholder management with stakeholders in partner bank.

Preferred Skill Set

Policies, other business requirements (endorsements, claims etc). Telesales setup in outbound/inbound Telesales with teams handling experience. Active approach in issue resolution.

Qualifications – Education & Certificates

• Graduate & Post Graduate (In Any Field)

Key Measures of Performance

Productivity, average ticket size, number of policies, optimum calls/ leads and optimum lead conversion. Driving sales quality through controlling policy cancellations/ endorsements.

Key Requirements – Experience & Skills

• Interpersonal Skills
• Negotiation Skills
• Product Knowledge
• Problem‑Solving
• Customer Focus

Functional Competencies

• Convincing skills
• Product/Insurance Knowledge
• Continuous Learning
• Technology Proficiency
• Team Work
• Problem Solving & Analytical Skills
• Compliance & Regulatory Knowledge
• Customer Focus

Behavioral Competencies

• Strategic Mindset
• Entrepreneurship
• Execution Excellence
• Building High Performing Teams